DCH Wappingers Falls Toyota

Thank you for the expert service when we came in to get our second set of keys. our second set of keys. More

The staff that I interacted with were professional, knowledgeable, trustworthy. And empathetic. I would highly recommend thus dealership in the future. knowledgeable, trustworthy. And empathetic. I would highly recommend thus dealership in the future. More

I purchased a used RAV4 and have returned for service despite the distance because the service team is so fantastic. Friendly, professional and efficient! despite the distance because the service team is so fantastic. Friendly, professional and efficient! More

Professional, courteous, and the truck was repaired quickly There were good communications to me regarding the repair and time it would take Thank you quickly There were good communications to me regarding the repair and time it would take Thank you More

Absolutely feel taken advantage of. New owners seem to have a different business model. Good luck. New owners seem to have a different business model. Good luck. More

Truck required electrical repairs. After catching them charging me for parts that I was not provided, they brought the truck in a second time. This time, they put the fuse box back inc After catching them charging me for parts that I was not provided, they brought the truck in a second time. This time, they put the fuse box back incorrectly and left wires unrepaired (original invoice was 19 hours of labor).at this pick up point I also had intermittent ac (was not an issue previously, noting the AC relay was one that was in the wrong position upon initial repair. Picking up the truck the third still no AC. Toyota states it is not their fault and unrelated. After a full ac diagnostic no issues found and Ac continued to work intermittently recording no signal to the AC amplifier. Overall Toyota had my truck in the shop for the initial 5 weeks (mid June to late July) quoting staffing shortages and being pulled to other work as cause for the lengthy repair. Second and third repairs continued through the month of august. Over $5000 spent on the total repairs. I left feeling taken advantage of. There are so many other issues that just would take too long to include here. Never will I return and others should avoid this place More

Welcoming, professional, great experience Everyone was friendly, facility was modern and clean, sales manager, general manager and finance all fantastic friendly, facility was modern and clean, sales manager, general manager and finance all fantastic More

The team at DCH especially Lauren, provided me with excellent customer service with clear communication. excellent customer service with clear communication. More

Did not complete all the requested work and created a huge inconvenience for me because now I need to find time to drop the car off and leave it there again. They managed to come up with $1000 of work ne huge inconvenience for me because now I need to find time to drop the car off and leave it there again. They managed to come up with $1000 of work needed though and did an unneeded inspection as my car just passed inspection a month ago. Also it takes forever to get an appointment More

Matt is always helpful and thorough with his explanations of service needs. My only issue is that as a busy dealership I sometimes have an issue getting thru when I call. Other than that, no concerns. I know of service needs. My only issue is that as a busy dealership I sometimes have an issue getting thru when I call. Other than that, no concerns. I know what to expect before service is completed. More