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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.6
6,946 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 6,946 reviews

May 02, 2024

DCH Toyota of Wappingers is a first class dealership. They treat you with respect from the time of sale, to service, and to when you are ready for your next vehicle. They remember who you are. More

by OGHAIT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We're thrilled to hear that you had such a positive experience with us at DCH Toyota of Wappingers! Providing exceptional service and building lasting relationships with our customers is what we strive for. Thank you for your kind words and for choosing us as your dealership of choice. We look forward to continuing to serve you in the future!

Helpful
May 02, 2024

It was really great, there wasn’t a long wait. There was good transparent service. More

by dan.aloisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We're delighted to hear that you had a great experience with us! At DCH Wappingers Falls Toyota, we prioritize efficiency and transparency, and we're glad to hear that reflected in your service visit. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

Helpful
May 02, 2024

Tom Hackett is very easy to work with and listens to his customers. Taking my vehicles (I have two) to Toyota is a very easy process. More

by francessurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We appreciate your feedback! It's wonderful to hear that Tom provided you with excellent service and attentive listening. Making the process easy and seamless for our customers is always our goal, and we're glad to know we've achieved that for you. Thank you for entrusting us with the care of your vehicles, and we look forward to continuing to serve you and your vehicles in the future!

Helpful
May 02, 2024

I have never been unhappy with the service delivered, but the appointment lead time I had become ridiculous. I had to wait 3+ weeks for an oil change and tire rotation. More

by MRAYNOR5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I dealt with
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Helpful
May 02, 2024

8:00am appointment. Car wasn’t even looked at at 3:30pm when I was dropped off thinking it would be completed. Why make an appointment? More

by DWright
Service Time
Recommend Dealer
No
Employees Worked With
Don’t know
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Helpful
May 02, 2024

We spoke to several toyota dealers and some were responsive, some were not responsive, and some were pushy but not helpful. DCH worked with us without being pushy, to get us what we wanted even when More

by LLyon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad we could assist you in finding what you wanted without being pushy. Customer satisfaction is our priority, and we're here to help however we can. Let us know if there's anything else we can do for you!

Helpful
May 02, 2024

Agent did not read my notes in the appointment reservation. Agent tried to sell me things I did not need. Agent did not give me a time estimate, or update me with progress while I was waiting. More

by Shepherd.Niall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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May 02, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Helpful
May 02, 2024

Judy was great and helpful the moment I walked through the door. I had some initial concerns and they were able to take a look and let me know. I was in and out in less than an hour!! More

by CORI.WITKIEWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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May 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're delighted to hear that Judy provided you with great and helpful service from the moment you arrived. Efficiency is key, and we're glad we could address your concerns quickly, getting you in and out in less than an hour. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business!

Helpful
May 01, 2024

I can not say enough great things about DCH Toyota of Wappingers Falls. A first class organization who know how to treat the customer. Michael Newsham our Sales Representative is outstanding. This is the More

by GRANTHAIT33
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Newsham in Sales....5 stars
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May 01, 2024 -

DCH Wappingers Falls Toyota responded

We're thrilled to hear about your positive experience at DCH Toyota of Wappingers Falls! Thank you for your kind words about Michael Newsham and our team. Providing exceptional service and prioritizing our customers' needs is what we strive for. We appreciate your loyalty and trust in us for your car purchases. Here's to many more happy miles with your new vehicle!

Helpful
May 01, 2024

In short, the dealership gave me an estimate of work needed after an inspection and an oil change and tire rotation and told me I need $7000 worth of repairs. I went to aIn short, the dealership gave me More

by SgtRandolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea who checked my truck
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May 01, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Helpful
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