DCH Wappingers Falls Toyota

Professional and courteous. Toyota service center employees are professional and attentive to details. I have always felt like I could trust their work and any additional recomm Toyota service center employees are professional and attentive to details. I have always felt like I could trust their work and any additional recommendations my vehicle has needed. I gave this service center 4 out of 5 stars because their prices/charges are high. If I had everything done that was recommended for my vehicle, I would have paid an ADDITIONAL $1,012.65! That's on top of $91.80 that I paid for. A cabin air filter alone costs $55.70! This was the cheapest item on the list. More

great experince allison worked so great she is a vauble service WRITER I WOULD RECOMMED HER TO ANY BODY have her keep up the good work allison worked so great she is a vauble service WRITER I WOULD RECOMMED HER TO ANY BODY have her keep up the good work More

Service plus with DCH Wappingers Falls Toyota Sales staff are knowledgeable, friendly and helpful. They are not on commission. Large selection of new vehicles on the lot. I got a good price on t Sales staff are knowledgeable, friendly and helpful. They are not on commission. Large selection of new vehicles on the lot. I got a good price on trade in as well as new car. Paperwork was processed quickly. I recomend them for your next car. More

Used car purchase Requested to negotiate price, was told management said no Never was introduced to or met management Under the impression work group was busy, Requested to negotiate price, was told management said no Never was introduced to or met management Under the impression work group was busy, Sales person needed to come in On his day off as a favor to me? finance person was there past his schedule, also as a favor to me. Would prefer proper staffing not favors when spending that amount of money More

Too long of a wait I had a scheduled appointment for a routine service. I was scheduled at a specific time on a specific day . I arrived 10 minutes early for my schedule I had a scheduled appointment for a routine service. I was scheduled at a specific time on a specific day . I arrived 10 minutes early for my scheduled 2 o’clock appt . I signed in they took my keys I went into the lounge. It was 1 hr later my car was not ready (1 hr is not an unreasonable wait from start to finish) I checked with the service person he said sometimes it takes longer . I am thinking longer for a basic service . 1 hr 10 mins same response !! 1 hr 20 mins. really !!! 1 hr 30 mins my car was finished unacceptable . When I arrived for my appointment I am sure they’d knew they were either over booked or running behind . I feel they should have informed me prior via phone or explained that to me when I checked in being up front with the customer is called Good Customer Service. I am actually going to return to where I purchased my car an 1 drive now due to the fact that I have recently moved . Worth the travel for good service More

Low pressure dealer with by by far the best prices w Went to 3 other dealerships which openly admitted that they could not compete with the price quotes I had from DCH. Excellent experience and defiantly Went to 3 other dealerships which openly admitted that they could not compete with the price quotes I had from DCH. Excellent experience and defiantly felt good with my decision. More

Great The young man in service with the glasses was very helpful and kind. I don't remember his name. Also the people in the waiting area were nice too. The young man in service with the glasses was very helpful and kind. I don't remember his name. Also the people in the waiting area were nice too. More

Used Car Sale The best car shopping experience I have ever had. The sales representative, Nathaniel Pickett, is customer service oriented, professional, informative The best car shopping experience I have ever had. The sales representative, Nathaniel Pickett, is customer service oriented, professional, informative and was willing to work with me to purchase the right car at the right time. He so impressed my friend that he is planning on bringing his mother to speak with Nathaniel regarding a trade-in for a Corolla. DCH Wappingers Falls Toyota is extremely fortunate to have such a quality conscience employee on their staff. Thank you Nathaniel and DCH Wappingers Falls Toyota. The manager, Robert Shaffer, was more than willing to discuss pricing and provided the best possible offer available. Mr. Shaffer even made it his business to come over and personally congratulate me on my new to me vehicle. Mr. Goldberg in financing paid it seamless and painless explaining everything as went through the process. More

awsome easy to work with, no hassle, low pressure, and a great group of people. I highly recommend this dealership this is my second car from them easy to work with, no hassle, low pressure, and a great group of people. I highly recommend this dealership this is my second car from them More

very friendly from the moment I walked in the door Romy made me feel at ease. He was vey friendly, knowledgeable and very helpful. I was feeling overwhelmed and Rom from the moment I walked in the door Romy made me feel at ease. He was vey friendly, knowledgeable and very helpful. I was feeling overwhelmed and Romy took the time to explain things to me so I could understand. I would defitinley recommend Romy to anyone I know that is looking to buy a car More