DCH Wappingers Falls Toyota

15,000 mile service 2:00 pm appointment took me on schedule said it would take about an hour. Took 45 minutes. Checked low tire pressure signal and fixed problem without 2:00 pm appointment took me on schedule said it would take about an hour. Took 45 minutes. Checked low tire pressure signal and fixed problem without charge. Polite and professional More

Always an Issue I bought my vehicle in 2016. Within days of my purchase I already had to return to the dealership due to my loan offer being rescinded. This was just I bought my vehicle in 2016. Within days of my purchase I already had to return to the dealership due to my loan offer being rescinded. This was just the FIRST of many issues Ive experienced at this dealership. Within the first few months I had an electrical issue and had to bring my vehicle in to be looked at. The service employee I dealt with refused to shake my hand and continuously only addressed my brother next to me about questions regarding MY vehicle. Despite him knowing this was my vehicle it was obvious he had an issue addressing a female. The issue was not fixed and I had to bring in my vehicle two more times before the issue was actually fixed. Each time the employees I dealt with were incredibly dismissive and borderline rude. I even asked one employee about costs and how my service plan would apply. She then proceeded to tell me I would have to pay put of pocket for everything because my vehicle was “too old” for a warranty. I informed her I have the original warranty and a platinum service plan through Toyota. Her exact response was “Well it doesnt really matter.” For two years Ive dealt with just terrible customer service from the service department. They are dismissive. They are rude. And they are poorly trained. Because when its been 12000 miles since my last tire rotation, your “certified” service advicer shouldnt refuse to rotate them because “they look okay.” More

Ideal - the way it should be This is one of many cars purchased here over the years. We keep coming back because the service is unparalleled. The entire purchase experience is q This is one of many cars purchased here over the years. We keep coming back because the service is unparalleled. The entire purchase experience is quick, easy, and transparent. The staff is very knowledgeable and truly cares about the customer. More

nervous when I walked in and releived when I left. The team was so helpful and professional mad me feel comfortable. Will recommend Toyota of Wappingers, see you when I buy my husbands truck. Thank y The team was so helpful and professional mad me feel comfortable. Will recommend Toyota of Wappingers, see you when I buy my husbands truck. Thank you More

Excellent Every aspect of more experience was excellence. It is nice to know that even for routine maintenance I can count on the staff being friendly and profe Every aspect of more experience was excellence. It is nice to know that even for routine maintenance I can count on the staff being friendly and professional. More

Thanks I’m giving DCH Toyota high ratings because they were very efficient and kept me in the loop with what’s going on with my car and let me know what I wi I’m giving DCH Toyota high ratings because they were very efficient and kept me in the loop with what’s going on with my car and let me know what I will need to take care of in the future. More

I would recommend to anyone looking for a new car The whole team at Wappingers Falls Toyota made us feel welcome, worked with us to find a deal that was fair for everyone, and when we agreed-upon out The whole team at Wappingers Falls Toyota made us feel welcome, worked with us to find a deal that was fair for everyone, and when we agreed-upon out the entire process was extremely fast. That never even felt like I was buying a car, it was a very pleasant experience, and for the first time The whole team at Wappinger‘s Falls Toyota made us feel welcome, worked with us to find a deal that was fair for everyone, and when we agreed-upon it the entire process was extremely fast. Never even felt like I was buying a car, it was a very pleasant experience, and for the first time I can say dealership has earned my business for life More

Awesome Everything was great and I’m happy I chose you guys . I will be coming there to do work on my car thank u for this opportunity Everything was great and I’m happy I chose you guys . I will be coming there to do work on my car thank u for this opportunity More

Great as always I got an oil change and, more importantly, a free cookie while I waited. It was a fairly quick process and I'll certainly be back again. I got an oil change and, more importantly, a free cookie while I waited. It was a fairly quick process and I'll certainly be back again. More

Good people. Looking for a used minivan Siena to replace my old one after 200’000 miles. Found the perfect one.80’000 miles 2012 like new ! Little pricey for my Looking for a used minivan Siena to replace my old one after 200’000 miles. Found the perfect one.80’000 miles 2012 like new ! Little pricey for my utility vehicle but the luxury package I could not resist. More