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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,390 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,390 Reviews of DCH Wappingers Falls Toyota - Service Center
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February 15, 2021
fast efficient ready before estimated time. everyone friendly, waiting area quiet and comfortable but this survey a pain in the butt. I only came for service and inspection. I have no idea who helped friendly, waiting area quiet and comfortable but this survey a pain in the butt. I only came for service and inspection. I have no idea who helped me More
by adjuster9
Verified CustomerEmployees Worked With
Evin Calderon
February 15, 2021
Coming into DCH Wappingers Falls Toyota I felt very welcomed. I didn’t feel pressured into any decision making. The staff was very helpful and friendly. I would most definitely recommend to friends and welcomed. I didn’t feel pressured into any decision making. The staff was very helpful and friendly. I would most definitely recommend to friends and family. More
by LNT715
February 13, 2021
As soon as I walked in the door, I was greeted for my appointment. Service went smooth as expected. Thanks to the DCH staff for always being so friendly ... appointment. Service went smooth as expected. Thanks to the DCH staff for always being so friendly ... More
by TJM
Employees Worked With
Jason Gasiunas
February 11, 2021
I am giving a 2 star review because I had planned to go in for a one hour apointment for $125. I wound up spending many hours and $2000 and did not get my car back until the following day. To be fair - som in for a one hour apointment for $125. I wound up spending many hours and $2000 and did not get my car back until the following day. To be fair - some of the situation was circumstantial - there was snow that day. My major gripe is that there wasn't clarity from the beginning about how long it would take.. Things just kept changing and getting pushed back over and over. More
by mschlmn
Employees Worked With
Tiffany.
February 10, 2021
SO GLAD THEY GOT MY AUTO START WORKING DURING THESE VERY COLD DAYS WE ARE HAVING. GREAT SERVICE DEPT,NO JOB TOO TOUGH FOR THEM TO HANDLE. COLD DAYS WE ARE HAVING. GREAT SERVICE DEPT,NO JOB TOO TOUGH FOR THEM TO HANDLE. More
by pem2040
Employees Worked With
February 09, 2021
My car was put outside after service but the service rep never came to waiting room I had to go and invoice would be emailed to me which it was not never came to waiting room I had to go and invoice would be emailed to me which it was not More
by kenvilla
Employees Worked With
Evin Calderon, Juan Padilla
February 09, 2021
No communication throughout the day. Seven and a half hours to diagnose my new car as being low on gas. Loaner or ride offered to me but then never delivered. hours to diagnose my new car as being low on gas. Loaner or ride offered to me but then never delivered. More
by bartlebilly
Employees Worked With
Didn't write down the names
February 08, 2021
My service request was for TPSI sensor. I was told, tires and sensor checked and all cleared. It appeared that the TPSI re-appeared after I left the shop. I called service manager to alert him. When I reache and sensor checked and all cleared. It appeared that the TPSI re-appeared after I left the shop. I called service manager to alert him. When I reached home after 60 miles away, i felt vehicle swaying. It turned out that the rear driver side tire was very soft. Evidently, technicians NEVER checked out the TPSI sensor. Besides, I have full NITROFILL coverage for the tire but no I am forced to put regular air into the tire. You are left endangered instead of secured! How can one trust this kind of work from a dealer, especially when you are so far away? There was a previous incident also that I really did not want to mention but now I need to bring it up because it shows how careless these folks are! I drove out the shop with a loud noise coming from under the radiator. It turned out that they has forgotten to screw on the cover plate after inspecting vehicle from below. More
by Bobcar
Employees Worked With
Keith
February 08, 2021
Arrived to find appt was booked for wrong day. Fortunately, service still accommodated me. Staffer kept me informed, but it was a long wait for part. Overpriced battery. Fortunately, service still accommodated me. Staffer kept me informed, but it was a long wait for part. Overpriced battery. More
by janetc0
Employees Worked With
Mike Giordano
February 07, 2021
Had recalls manager and assistant manager Tom very helpful in and out they were great to deal with thanks guys great job,truck is like new to me again rebirth 165000 plan to get another 165000 helpful in and out they were great to deal with thanks guys great job,truck is like new to me again rebirth 165000 plan to get another 165000 More
by babe25485
