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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,343 Reviews

4,343 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 08, 2021

The service at DCH wappingers has always been excellent for me.The guys always take care of me and usually don't take very long to service my car. More

by sportyhd00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jay
Jan 11, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

January 08, 2021

I wanted to thank Evin in the service department in being so professional and taking care of my service problem in a timely manner. So courteous. More

by eman0807
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jan 11, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us! We're happy to know Evin was able to assist you and make your experience a good one!

January 07, 2021

I have been going to DCH ever since I bought my Highlander in 2006. The team is always professional and have my best interests at the forefront of the service. As you can see my car is 14 years o More

by BPEGA
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the exceptional five-star review! We truly appreciate your kind words and your loyalty to our dealership over the years!

January 06, 2021

Could not ask for a better experience, Jason was very professional and helpful in getting my car inspected quickly and getting me back in my car. More

by kathleenakoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason (not sure last name)
Jan 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback, Kathleen! We're so happy you had a pleasant experience with Jason and we hope to see you again soon!

January 06, 2021

Always a good experience the area is clean and large enough for all to practice social distancing. I especially like the convenience of having a work area. Thank you. More

by JPDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jan 07, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the great five-star review! We truly appreciate your kind words regarding your recent experience with us!

January 05, 2021

Waited an hour for a tire rotation. Bringing the car in for service was unnecessary. Should have been advised when I called no service needed until 10,000 miles or 1 year. Too many Customers to social di More

by dfa0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noname
Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Dear dfa0, I'm sorry to hear your experience was not great. I would like the opportunity to explain the importance of the service that you did receive. Toyota's oil intervals are every 10,000 miles or one year. They also understand that's a very long time for a vehicle not to be looked over, so inclusive of the tire rotation is the multi-point inspection and checkovers. This is extremely important to make sure the vehicle is wearing an operating as it should. Checking and adjusting fluids as necessary. We understand that in these times it's frustrating to be with large groups of people hence the masks in public spaces. We do our best to go above and beyond the CDC guidelines to ensure everyone's safety. Please feel free to call me anytime, Ben 845-296-4261

January 05, 2021

Wappingers Toyota has been my service provider for several years. No poor or unsatisfactory experiences so far. professional & courteous. Expectations met. Will continue to return. More

by PLUM25710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

We truly appreciate your kind words and your loyalty to our dealership over the years!

January 02, 2021

As always, a first rate experience from start to finish. We couldn't be more satisfied with the staff, the service, or our Rav 4. More

by Mclocher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We truly appreciate your kind words!

January 01, 2021

Finished in a timely manner and explained everything thoroughly to me so I understood service given to vehicle. I was very pleased with how friendly and kind everyone was. More

by JHAYES6458
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t recall service person’s name
Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us! We look forward to working with you again in the future!

January 01, 2021

Services were done correctly and staff was great, very friendly, but I waited almost 3 hours for my car to just have an oil change More

by ALLISYNMETEL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Unsure
Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're happy to hear that our service department was able to assist you but we apologize for the long wait time. If we can assist you further in any way please call us at (845) 288-0892.

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