DCH Wappingers Falls Toyota - Service Center

Recall misinformation My comments here have nothing to do with Kathleen, who was great. My problem is with the person I spoke with when I initially called to schedule the s My comments here have nothing to do with Kathleen, who was great. My problem is with the person I spoke with when I initially called to schedule the service . I asked why the car was being recalled and was told it was an electrical problem and would take about 3 - 3 1/2 hours to complete. However, I learned that there was no electrical problem, just an updating of software. Given the commitments and responsibilities I have, I found it difficult to schedule this service but felt it was important since an electrical issue could cause serious problems. So, when I learned that it was just a software update, I was not happy to put it mildly. Also, the information I had said there was a car wash included. That, also, was false information. In addition, it seemed that I was brought in there in the hopes I would have some work done on my car. It was no surprise that a filter needed changing, which I did not do. More

Recall Service Call Excellent customer service, my rep kept me informed every step of the way. My appointment was suppose to take 3 hours, instead to my delight it only Excellent customer service, my rep kept me informed every step of the way. My appointment was suppose to take 3 hours, instead to my delight it only took 1.5 hours. Very pleased all the way around! This is the reason why I have been a long term loyal customer of both DCH Toyota in Wappingers Falls, NY and Toyota cars. I have been a customer since 1983, first when it was Greer Toyota and then DCH Toyota. More

Replacing a mirror Brought the car in for the 2 year service. Had it inspected while there. Found passenger side mirror cracked. Told inspection required replacement. T Brought the car in for the 2 year service. Had it inspected while there. Found passenger side mirror cracked. Told inspection required replacement. Told to come in next day (Friday). Next day, found that the new mirror was damaged after I had traveled to the shop. Told to come in next day (Saturday). Next day, clips on mirror broke during installation. Told to come in on Tuesday. On Tuesday, mirror was installed. I suggested that in view of all the trouble I had, I should get a discount. And, by golly, they gave me about a 25% discount, which I appreciated greatly. Everybody was very pleasant and a pleasure to deal with. . More

Unfortunately inconsistent. My experience with DCH Wappingers had been fine. Went to the dealership for basic stuff - oil changes/tire rotations. In July of 2018, my maintenance My experience with DCH Wappingers had been fine. Went to the dealership for basic stuff - oil changes/tire rotations. In July of 2018, my maintenance light came on. I made an appointment for an oil change and tire rotation. When I arrived, the service rep asked what kind of oil I used during my last oil change. I told her I opted for synthetic. She said that since I had opted for synthetic, that the only service required at the ~5,000 mile interval would be the tire rotation as the synthetic oil is good for 10,000 miles. I was very happy with this rep and thought that this would be my go to dealership as there seemed to be some level of honesty. Fast forward to November of 2018. Due for an oil change and rotation. After the work was performed, the service rep told me the I needed to come back in 5,000 miles for my next oil change and then told me that my cabin filter needed to be repaired as it was very dirty. I inquired if she had personally seen the cabin filter or if she was just relaying information. She stated that she was relaying information. I declined the cabin filter BECAUSE I HAD JUST REPLACED IT 2 WEEKS PRIOR. Biggest deal in the world? Yeah. I value honesty above all else. Taking my vehicle to Newburgh Toyota from no on. Longer drive - but they’re on point. More

replacement of fog light. Evin was able to resolve my problem and replace my fog light that wasn't mounted at the time of my purchase. He made the whole process quick and pain Evin was able to resolve my problem and replace my fog light that wasn't mounted at the time of my purchase. He made the whole process quick and painless. More

Service My service consultant was wonderful, reviewed service needed, kept me updated and reviewed the final outcome. Offered a ride home, driver friendly and My service consultant was wonderful, reviewed service needed, kept me updated and reviewed the final outcome. Offered a ride home, driver friendly and professional, felt safe. More

best people best technicians service always complete and don best service in the business. wouldn't go anywhere else to buy a car service on the vehicle is always done right the first time never any reduce best service in the business. wouldn't go anywhere else to buy a car service on the vehicle is always done right the first time never any reduce More

55k Service Quick and professional service! Second time returning for service; staff provide the appropriate recommendations for service and advise on what to ecp Quick and professional service! Second time returning for service; staff provide the appropriate recommendations for service and advise on what to ecpect on the next follow up. No curve ball thrown More

Great customer service The service department is always helpful and go above and beyond to make sure the customer leaves the dealership completely satisfied. Concerns broug The service department is always helpful and go above and beyond to make sure the customer leaves the dealership completely satisfied. Concerns brought forward are dealt with immediately and they are always appreciative of feedback. More

Great job! The entire service experience was great - From scheduling to the waiting area. They performed a TSB on my Tacoma and handled everything professional The entire service experience was great - From scheduling to the waiting area. They performed a TSB on my Tacoma and handled everything professionally. The special order part came the next day and i was able to schedule the repair at my convenience. Highly recommend this dealership for service work! More