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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,346 Reviews
Call Service Center (845) 288-1303

4,347 Reviews of DCH Wappingers Falls Toyota - Service Center

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August 29, 2024

I like taking my car to this Toyota dealership. Everyone is very nice, the service is very good. More

by LNELSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you enjoy your visits and find our service top-notch. We look forward to seeing you again!

August 27, 2024

Mathew Rivera is awesome. Always professional and knowledgable. He is a pleasure to work with. The Service Department receptionist could be more customer focused...when I c More

by jtravler52
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback about Mathew Rivera! We’re delighted to hear that he consistently provides exceptional service. I apologize for the less-than-ideal experience you had with our receptionist. We’ll address this to ensure a more customer-focused approach in the future. Your feedback helps us improve, and we appreciate your understanding.

August 27, 2024

Not much interest in checking my car in. First ignored, then helped reluctantly. Others in area paid no attention either. More

by Alice Lowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

DCH Wappingers Falls Toyota responded

Hi Alice, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 27, 2024

Very professional writer. .. He took the time to explain the service needed He also went over future services required.. More

by GREGORSTAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that the service was explained clearly and that future needs were addressed. If you have any more questions or need further assistance, feel free to reach out!

August 24, 2024

Service was good, but they couldn't help me with a display problem. fortunately, I spoke with my sales rep and HE helped me! More

by anoach
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that your sales rep was able to assist with the display issue. We appreciate your understanding and will work to improve our service. If you need further assistance, feel free to reach out!

August 22, 2024

Service rep was excellent, but …. Had to wait too long for service to be completed. You need to hire more technicians. More

by Itz3214me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that our service rep was excellent. We apologize for the wait time and appreciate your suggestion about hiring more technicians. Your input is valuable as we work to improve our service. Thank you for your patience and understanding.

August 22, 2024

. The dealer was very respectful and informative. It was a very positive experience and I would to recommend others. More

by DHIGNELL
Recommend Dealer
Yes
Employees Worked With
Chris Heimrich
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Aug 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're pleased to hear that you found our dealer respectful and informative, and that you had a positive experience. Your recommendation means a lot to us. We look forward to serving you and others in the future!

August 22, 2024

Was very pleased it was handled very well and I'm happy with the service thank you More

by TOYOTA15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're so glad to hear that you were pleased with how everything was handled and that you're happy with the service. We appreciate your thanks and look forward to assisting you again in the future!

August 22, 2024

I had a great experience with this dealership. Ray was knowledgeable and helped me find the perfect car. I’m so happy More

by 123
Recommend Dealer
Yes
Employees Worked With
Raymond Hess
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Aug 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re delighted to hear that Ray’s knowledge and assistance helped you find the perfect car. Your happiness is our goal, and we’re thrilled you had a great experience. Enjoy your new ride!

August 22, 2024

Lauren was a great help and the service video was very informative. Highly recommend. Thanks. More

by Emptybottle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
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Aug 22, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad Lauren was able to help and that you found the service video informative. We appreciate your recommendation and your thanks!

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