Dana Ford Lincoln

I would not buy a drink from the vending machine from this place. I had to call several times over a week to actually get the receptionist to actually give a salesman a message. Finally bought a car from this place. I had to call several times over a week to actually get the receptionist to actually give a salesman a message. Finally bought a car from Dana and it had damage to a wheel and a tire. After noticing damage when I got home I looked at pics I took from Dana’s lot and pics that Lyin Ryan sent in a text and the damage is noticeable while still on lot b4 I even got there. I sent email and Ryan asked what did I hit. I gave him enough rope to hang himself by not mentioning the pictures. Once he told me that even if it passed the detailer (it was not detailed) that he checks all of his deliveries from top to bottom and would have noticed the damage. I mentioned the photos and the stuttering began. I have been treated horribly ever since. It’s not bad enough that Dana ford illegally put a NYS inspection on my car and put my life in jeopardy by letting me drive it off the lot but now it is 4 days later and still cannot drive my new vehicle. Today I purchased a new tire for 303.00 dollars and took off the damaged wheel and brought it to be repaired. I am on the hook for a car loan from ford and on top of that I am out additional money to fix Dana fords screw up. This is not how you should treat your customers. All I have to do is keep telling my story and stop one person from buying a vehicle from you guys and I’m good. But I will keep telling the story every single time someone asks me where I bought my car, at every swap meet, at every fund raiser, at every mustang gathering, on every social media page I am a part of and anyone who wants to give me a minute to hear about my deal with Dana Ford. To make things worse Ford Cooperate is just as useless as everyone I have dealt with at Dana. I guess the saying that big business always wins is right…I’m looking to change that by telling my story to all. More

The techs were able to diagnose the problem with the car and repair it in a timely manor and repair it in a timely manor More

Rafael, the sales rep. was a very welcoming, helpful and good rep that we could not resist purchasing a car from him. was a very welcoming, helpful and good rep that we could not resist purchasing a car from him. More

Picked up my car did what I asked to be done and delivered my car back , doesn't get any better than that !! delivered my car back , doesn't get any better than that !! More

Fast dependable service and a car wash on the way out. Who can ask for more. Very happy with their work Who can ask for more. Very happy with their work More

Joe was very professional and took care of everything. The part took a while to come in but as soon as it arrived, I got an appointment right away and the car was done before I needed to get the kids from The part took a while to come in but as soon as it arrived, I got an appointment right away and the car was done before I needed to get the kids from school. Thank you! More

Responsive, clear, on time, customer focused - appreciate the human touch and focus on talking and understanding your customers the human touch and focus on talking and understanding your customers More

Car was picked up Wednesday (excellent service on the valet). My advisor called around noon said the recalls were done and he had to order a part that would Be in 10am Thursday and my car would be read valet). My advisor called around noon said the recalls were done and he had to order a part that would Be in 10am Thursday and my car would be ready shortly after that. I explained I would only be home until 4. He said no problem. I never heard from him. I called Friday and was told the part was I. Someone would call me when it was ready. No one called. I called back Saturday and was told my advisor wasn’t in MAYBE someone else could Call me back and help me. no on did. Now it’s Sunday. I still Have a loaner for car that was scheduled to be finished Thursday afternoon! More

One of the best and easiest vehicle purchases I’ve had. It was a pleasure doing business with Dana Ford. It was a pleasure doing business with Dana Ford. More

Sales man Ching matched the price from 5 years ago to a new Ford Explorer surprised left with that price since Covid prices have gone up alot new Ford Explorer surprised left with that price since Covid prices have gone up alot More