Dana Ford Lincoln

Did a buyout. Financial rep, Frank Sinatra did not provide me with bill of sale or usb drive when I requested one before leaving. He claimed I will get all documents in two weeks by Chase finance comp provide me with bill of sale or usb drive when I requested one before leaving. He claimed I will get all documents in two weeks by Chase finance company. I wasn’t aware of what was my total loan amount and fees had been. When called he said he would email me one, but what I got was law contract not my retell/ buyers info, which I did not sign for electronically someone else did. Spoke to sales manager, John Daly who admitted I should have left with my bill of sale and all copies pertaining to the buy. The manager was very indifferent and disregarded my concern of why wasn’t I provided one to begin with. Even emailed him and no response. Made me feel like something questionable was being done. Very careless and poor service on their behalf. More

Problem solved courteous and professional .Was very happy with the service plus free car wash with the service plus free car wash More

I always have a great experience at Dana Ford. Mike B and Shawn are very helpful and knowledgeable. They take the time to explain and answer all my questions. They make it a very easy and comfortable experie Shawn are very helpful and knowledgeable. They take the time to explain and answer all my questions. They make it a very easy and comfortable experience. I love this dealership and won't go anywhere else. More

Very helpful. Made the process easy. Professional. If I could give more than five stars I would could give more than five stars I would More

Quick, easy and very reliable service, and thrilled with the valet service for pickup and drop off. the valet service for pickup and drop off. More

Camille Baker timely advised me of my car status which I greatly appreciated. Everyone was very courteous and friendly. Great service. greatly appreciated. Everyone was very courteous and friendly. Great service. More

Clean spacious waiting area. Ryan my sales guy fabulous. Staff helpful and courteous. Would highly recommend. Staff helpful and courteous. Would highly recommend. More

The service rendered went smooth and was quickly completed by the service department and was satisfactory completed by the service department and was satisfactory More

I worked harder with time and effort to purchase a vehicle from Dana Ford Lincoln than the entire staff that was involved. This is not a Lincoln experience and this is not how a Lincoln customer shoul vehicle from Dana Ford Lincoln than the entire staff that was involved. This is not a Lincoln experience and this is not how a Lincoln customer should be treated. The sales person Hamze, to the John L Manager to Finance manager to Finance & Insurance. Very sad. I got my MKX and I was sent away. I was escorted back of the lot in the dark to pick my vehicle. As a previous Lincoln buyer there is a an expectation such as a well lit staging area and a concierge like atmosphere. I purchased this MKX because this was the closest to my home (68 miles away) and I needed to gift my wife a new SUV. Ironically, I asked to purchase extended service contract. Laughable. Best. More

Parts and labor are too expensive. Fortunately most of my issues were NOT engine related and I passed on having you fix what was deemed as simple repairs needed. my issues were NOT engine related and I passed on having you fix what was deemed as simple repairs needed. More