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Dana Ford Lincoln

Staten Island, NY

4.6
7,138 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,138 reviews

November 23, 2020

I came in for an inspection and was very happy that only took 20 minutes. The car wash was great but they didn't wipe it down so I have spots all over the car. More

by alicequince966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Dana Ford Lincoln responded

Thank you for the feedback - we will be passing it along to our team. We appreciate the five-star review of Dana Ford & Lincoln and look forward to serving you again in the future!

November 23, 2020

We visited Dana Ford and had the pleasure to work with Mary G. She was very knowledgable and helped us every step of the way with our new lease. If your looking for a great dealer, visit Mary at Dana Ford More

by amandadurney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, Mary Graffeo
Nov 23, 2020 -

Dana Ford Lincoln responded

Hi Amanda, thank you for visiting Mary at Dana Ford & Lincoln! We look forward to seeing you next time!

November 23, 2020

They gave me a car with 250 miles that said was new but when I drive home the car made a noise by wheel had to bring back and do wheel alignment and tighten wheel bolts.this was a slap in the face for a re More

by cynthmartens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Cognetta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ching Poon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, Paul Aguilar
Dec 14, 2020 -

Dana Ford Lincoln responded

Thank you for bringing this to our attention. We hope to provide a 5-star experience to all customers, and it's hard to hear we missed the mark during your latest purchase. Please contact me at your earliest convenience. Thanks, Doug Hansen - GSM - 718983-8700 ext 262

November 20, 2020

It is always a great experience in the service center. The team is always very accommodating and helpful. They had my car serviced and washed in about an hour. More

by bradysmom3205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Dana Ford Lincoln responded

We really appreciate you taking the time to leave Dana Ford & Lincoln this awesome review, thank you!

November 19, 2020

Chris selletti was an excellent salesman and a gentleman he was very patient and explained everything about the vehicle I highly would recommend him to any friend or family member ty Chris More

by Nick
Recommend Dealer
Yes
Employees Worked With
Juan Estrella, Chris Sellitti
Nov 19, 2020 -

Dana Ford Lincoln responded

Hi Nick, thank you for taking the time to share your experience working with Chris at Dana Ford & Lincoln! We appreciate your high recommendation!

November 19, 2020

Mary was a pleasure to deal with from beginning to end. She was honest and her willingness to meet our price needs was incredible. I would rate Mary exceptional. More

by JANETFAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Graffeo
Nov 19, 2020 -

Dana Ford Lincoln responded

Thank you for your feedback! We're so happy to hear that Mary earned your 5-stars! See you next time at Dana Ford & Lincoln!

November 18, 2020

Great Customer service at Dana Ford,I always feel comfortable when I’m there. Quick and reliable service every time I show up. Can’t wait to get my next vehicle. More

by JJHNY71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Puhan , Patricia Farag, Tara Welsome, Patrick Ciotola, Michael Varela, Marc Brown, Danielle Barbaria
Nov 18, 2020 -

Dana Ford Lincoln responded

Thank you for visiting Dana Ford & Lincoln! See you next time!

November 18, 2020

I can always depend on Ford, appointment availability is outstanding, my car is always at its best, they care for the car and customers alike More

by ek4902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sauber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Ciotola
Nov 18, 2020 -

Dana Ford Lincoln responded

Thank you for trusting Dana Ford & Lincoln with your service needs! We appreciate the five-star review and look forward to your next visit!

November 18, 2020

Horrible! While car was being repaired someone dented it. During process horrible customer service and follow up from Haz and Keith Curran. Still waiting for issue to be resolved almost 3 months. Keith d More

by Wendy Ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hazem Radwan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Curran Horrible!!!, Arsalan Saleem
Jan 06, 2021 -

Dana Ford Lincoln responded

Hi Wendy, thank you for bringing this to our attention. I'm sorry for the lack of communication and would like the opportunity to discuss this further. I will reach out to you within the next 24 hours. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

Feb 01, 2022 -

Wendy Ramos responded

I have been trying to Solve this for over a year to no avail! Car dealership, Dana Ford is one of the most unprofessional businesses I have ever encountered. My son purchased his car there in September of 2020, one week later it would not start. We had it towed to the dealership and they did repair it, but while there, somehow there was a collision and his car was damaged on the drivers side front end. They tried to give us the car back after the initial repairs without saying anything. We thankfully noticed before we left the lot. They tried telling us they had no idea. Of course I was furious. They kept the car to take care of the body damage. We were without the car for more then a month because of their negligence. During this time, we of course had to make our monthly payment. I requested compensation for the one monthly payment, since it was their fault we did not have the car. In the beginning the service department manager Keith Curran was responsive and promised me he would compensate me, but every month that passed he had an excuse why I was still waiting. I emailed him every month for an update and eventually he stopped responding. I still email and call several times a month to no avail. I recently was able to get a response by a woman Danielle at the dealership who was looking into it. Today almost a year and a half later I was told they could not offer me anything at this time besides complimentary services. I will never do business with them again so why would I want complimentary services which ultimately cost them next to nothing. I have left bad reviews, I have contacted corporate, and I will not let this rest. Not because of the $400, but because of the dirty business practices, unprofessionalism, and complete lack of care for the people who have helped build their business by purchasing from them. So you want to buy Ford? go to NJ, because Dana Ford does not deserve your business.

November 18, 2020

Fast and easy experience. Everyone was so accommodating and made it a smooth and easy experience. Aarslan was able to Make the car buying experience less stressful during this time, by communicating with More

by dewzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arsalan Saleem
Nov 18, 2020 -

Dana Ford Lincoln responded

Thank you for taking the time to share this wonderful feedback! We're glad to hear Aarslan and the team made your experience with us a smooth one, and we hope we have the opportunity to work with you again in the future. Take care and enjoy your new vehicle! - The Dana Ford & Lincoln Team

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