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Dana Ford Lincoln - Service Center
Staten Island, NY
2,466 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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This rating includes all service center reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
2,466 Reviews of Dana Ford Lincoln - Service Center
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December 30, 2024
Great prompt courteous customer service- Listened to my issue that I was having with car and quickly resolved the issue within an hour - Thank you! issue that I was having with car and quickly resolved the issue within an hour - Thank you! More
by maryellenfx
Verified CustomerEmployees Worked With
December 29, 2024
VERY SLOW SERVICE! I left my truck for an airbag light on issue and asked them to do the safety recalls while it was there. I was NOT offered a loaner and after 10 da I left my truck for an airbag light on issue and asked them to do the safety recalls while it was there. I was NOT offered a loaner and after 10 days without a vehicle, I had to have my truck back. I was told the airbag light was not repaired and only 1 of 3 recalls was done - no explanation was given. I was looking for another dealer to repair the airbag when a friend told me that was not a typical Dana Ford experience. I brought it back again and emphasized the airbag light was the top priority (safety issue for me and passengers!). The other 2 safety recalls on my truck needed to be done too if possible. This time, I was given a loaner truck however my truck was in for another 2 full M-F work weeks. The airbag was finally fixed and the remaining 2 recalls too. The repairs are well done but I think 22 days is an unacceptable amount of time for service. More
by pdonchik
Employees Worked With
Other Employees :
JT was first service agent. Very poor communication
December 28, 2024
Great job . Joseph went above and beyond..Great setmrvice akwya po romp to answe my calls and explain to me step by step to get the work done o. Time Joseph went above and beyond..Great setmrvice akwya po romp to answe my calls and explain to me step by step to get the work done o. Time More
by salmozz
December 23, 2024
Customer service was poor. Failed to return calls multiple times over a one week period. Failed to return calls multiple times over a one week period. More
by Mccormick04
December 22, 2024
This dealer is good because they hire people that relate with people. Jeff and Joe were both very nice and relatable with customers with people. Jeff and Joe were both very nice and relatable with customers More
by CINISI0621
December 16, 2024
Service is just a pleasant experience dealing with Collin. Quick efficient and done correctly all the time. Collin. Quick efficient and done correctly all the time. More
by Marauder
December 16, 2024
Thank you for servicing my Corsair 2020 . Everything seems to be working fine now ! Also purchased an extended warranty Everything seems to be working fine now ! Also purchased an extended warranty More
by Wifey322
