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Dean Team Subaru Volkswagen
Ballwin, MO
6,032 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 6,032 reviews
August 25, 2018
Always a pleasure I have dealt with John Ostlund and the Dean Team for many years now and have always had the highest level of service, responsiveness, and understandin I have dealt with John Ostlund and the Dean Team for many years now and have always had the highest level of service, responsiveness, and understanding. In the last 4 years our family has purchased 4 Subarus from John, and his understanding of our needs and wants, and his willingness to help and guide us is outstanding. Can't say enough good things about him. Exceptional sales person. As far as the dealership, the service is excellent. Eric Harrelson, Annie and Jeff all know their stuff. They are helpful, courteous and friendly. More
by Dan119
Helpful August 25, 2018
Great & Easy waw to Buy my new Subura Outback Great Dealership, very friendly and easy to work with, we have been doing business with Dean Team for 15 years, The service people, Eric Harrelson & J Great Dealership, very friendly and easy to work with, we have been doing business with Dean Team for 15 years, The service people, Eric Harrelson & Jeff Price are the best we ever did service with. Christopher Smith our Sales Person was so helpful and he helped us thru finding and deciding on what would be Best for us. Then after we bought and signed for the car he took the Time to walk us thru the use and options on our New Car. More
by Dalton_Review_Dean_Team
August 24, 2018
New Subaru fan! Five full stars to the great members of the Dean Team! I am now the proud owner of my first Subaru. All I needed, all anyone needs to do is give one a Five full stars to the great members of the Dean Team! I am now the proud owner of my first Subaru. All I needed, all anyone needs to do is give one a test drive and meet the knowledgeable and friendly staff. Everyone should know the good feeling that you will get when you’re behind the wheel of a Subaru. More
by Michael64
Employees Worked With
Dustin Westhoff, Tony Wright, Christopher Smith (#subarusmith)
August 23, 2018
top rate Richard and Ryan were complete professionals regarding the purchase of my new Atlas. Great vehicle and experience. Highly recommend heading to the De Richard and Ryan were complete professionals regarding the purchase of my new Atlas. Great vehicle and experience. Highly recommend heading to the Dean Team for your next vehicle. More
by Mike
August 23, 2018
good job in all done buying car and then getting papers all ready to secure and close the deal. Seemed like just a few minutes to accomplish what we wanted. C in all done buying car and then getting papers all ready to secure and close the deal. Seemed like just a few minutes to accomplish what we wanted. Coffee machine was great too! More
by bjampr
Employees Worked With
Ryan Troll
August 22, 2018
Exceptional !!! I highly recommend doing business with Dean Team Volkswagen - Ballwin MO. I have been their customer for the last 15 years and never been disappointe I highly recommend doing business with Dean Team Volkswagen - Ballwin MO. I have been their customer for the last 15 years and never been disappointed!!! Based on my experience, I can tell that Dean Team Sales and Service departments provide way better service than Audi, BMW and Mercedes dealerships here in St.Louis area. Special Thanks to sales representative Matt Hampton - very professional, friendly and knowledgeable!!! More
by Andrey Mishev
Employees Worked With
Matt Hampton
August 22, 2018
They make car buying so easy!!!!!! I explored purchasing my Tiguan with all 4 dealerships and I could not have asked for a better sales person than Matt Hampton and a more flexible deal I explored purchasing my Tiguan with all 4 dealerships and I could not have asked for a better sales person than Matt Hampton and a more flexible dealership to work with than Dean Team Ballwin. I have been impressed with so many things but to name a few-Matt Hampton-so kind, cared about earning my business, great follow up, incredibly knowledgeable and he’s just a great guy who you want to do business with. I knew within hours of my initial online inquiry that if I was going to purchase a new vehicle, that it was going to be from Matt. The dealership itself is bright, clean and everyone that I’ve worked with there thus far has been so respectful, helpful and courteous. Given that my schedule was incredibly hectic while I was trying to make this purchase, everyone was so flexible in helping me get things finalized. Matt went above and beyond to make this a smooth, stress free process and I will always be purchasing my future VW’s from Matt and Dean Team Ballwin. Thoroughly impressed!!!! More
by Jessiechall
Employees Worked With
Matt Hampton
August 21, 2018
Tenacity wins loyal customers My husband and I recently purchased a Volkswagen from Matt Hampton at Dean Team VW. Matt was very real with us, yet professional from day one. We My husband and I recently purchased a Volkswagen from Matt Hampton at Dean Team VW. Matt was very real with us, yet professional from day one. We were tough, and took many weeks to come to a final decision. He worked with the many stake holders to win our business without us feeling pressured. We are extremely happy with the service he provided, and I have no doubt that he will continue to provide over the life of the vehicle. We had the opportunity to purchase a vehicle elsewhere, in fact, it came down to 2 vehicles, one being elsewhere. We ended up purchasing our vehicle from Matt at VW specifically because of the relationship that we built with him from the get go - we wanted to buy from him! Happy customers! We love our Atlas and had a wonderful experience with Matt and the entire team at Dean Team! More
by Cmsheedy
Employees Worked With
Matt Hampton
August 21, 2018
Great experience slow getting things finalized Overall we had a great experience. The salesman and sales manager were overly cooperative and accommodating for such a complicated experience. The bus Overall we had a great experience. The salesman and sales manager were overly cooperative and accommodating for such a complicated experience. The business manager had a bad attitude and I realized we kept him late and I felt bad for that but even in my line of work sometimes that stuff happens you hold in your emotions and do your job. I would rate our experience exceptional and 5/5 stars if the encounter with him was better. Otherwise a big thank you to the sales team they were extremely helpful. More
by Jkf1012
Employees Worked With
John Eads
August 21, 2018
Very disappointing experience Our experience began well, I reached out via autotrader and a salesman reach back out to me. After setting up a time to view some vehicles. The salesm Our experience began well, I reached out via autotrader and a salesman reach back out to me. After setting up a time to view some vehicles. The salesman seemed very pleasant. The sales manager was also very pleasant at the time of the visit. I actually originally wrote a great review about them. However, The business manager approached us about purchasing Gap insurance and we declined. He proceeded to get angry with us raising his voice and treating us like we were stupid. We were not upside down in our trade ins overall between the two and the salesman just got done telling us numerous times how we truly got a steal of a deal. So Gap insurance should be our decision. Later after we got home, we found out he lied to us regarding several things. We never received any walk through on the vehicle I had to look it all up in the user manual or figure it out on my own, which it was late when we left and we all wanted to get out of there. I attempted to call the salesman multiple times to walk me through some things. He never answered or called me back once. Come to find out our salesman was no where to be found. We recieved a call stating we had to come back to finalize our purchase. We were confused because it should have all been taken care of while we were there- for 8 hours mind you sorry I was wrong about the time the first post. We tried to set up a time for 3 weeks to “finalize our purchase.” The sales manager was horrible at returning calls. He waited at times, a week to get back to us. He only returned our call when he wanted to tell us we have to come in to finish this up. Each time I tried to scheduled a time to make this work and they were unable to follow through. It then came time to register the vehicle and we had yet to have this figured out. We were able to get it registered. However, we reciedved another call from the dealer they needed us to come in. I questioned all of this because it has probably been the worst customer service experience I have ever had. The manager called me back later and said we did not need to come in after all. So to tie a this up, the experience was very frustrating. I wanted to say I enjoyed the experience because it felt like the sales manager and salesman were great the date of purchase but my biggest advice is just work on your follow through. It felt like everyone just wanted to make the deal happen then when they did no one cared anymore. More
by Jkf1012
Employees Worked With
Dustin Westhoff, Matt Kuhn
