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DonohooAuto LLC

Birmingham , AL

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929 Reviews
DonohooAuto, LLC in Birmingham, AL, also serving Montgomery, AL and Pelham, AL is proud to be an automotive leader in our area. Since opening our doors, DonohooAuto, LLC has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a used car or truck, we will provide assistance to help you find financing options that fit your needs! Whatever your credit history, or even if you are a first time car buyer, you can trust that DonohooAuto, LLC will get you into the car or truck you choose with professionalism and attention to your needs. DonohooAuto, LLC has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, DonohooAuto, LLC offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (205) 444-9333 if you have any questions or comments. DonohooAuto, LLC offers a full selection of service areas including:
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8122 Helena Road

Birmingham , AL

35124

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Showing 929 reviews

February 21, 2017

Buying experience Very professional. From the initial visit with the staff at the front desk, to the sales reps, to sevice, to the closing, it was a great experience. More

by mmcdonald1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to provide us with valuable feedback. Although we're pleased to receive positive feedback from our first-time buyers, we're really happy when we hear from a repeat customer that the last experience was as good as or better than the first. That lets us know that we're hitting our goal of consistent excellent customer service. Thank you for continuing to trust us with your vehicle purchases. We look forward to exceeding expectations the next time!

February 20, 2017

Great car buying experience! Enjoyed buying this car from Donohoo. Friendly staff and a unique buying experience. Inventory was impressive. Great all the way around, I would de More

by Wes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Sandoval, Jonathan Witsiepe
Mar 02, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to review your recent experience shopping with us. We're glad that you found our process enjoyable and that Kyle, Mo and the rest of the team provided friendly service. If you'd definitely consider buying here again, then we must be on the right track. Thank you for your business and your vote of confidence.

February 20, 2017

No pressure, smooth sailing If you are looking to buy a vehicle, a Mercedes GLK 350, with no pressure and just an overall great experience Donohoo Auto is the place. Keith the s More

by carolynpe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn Simmelink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Wolfe, Becky Whitaker, Keith Williams
Mar 06, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to leave a thorough and fun-to-read review. We're glad to know that Kathryn, Keith, Alex and Becky delivered a great experience. And yes, Saturdays can be quite busy, so we're glad to know that you came out of it knowing that you're a valued customer. We hope you enjoy your GLK 350 for a long time to come and that you keep us in mind when it's time for your next purchase. We appreciate your kind words and your business!

February 20, 2017

Best Experience Ever in Car Buying! This is our 3rd car to buy from Donohoo in the past 4 years. They are efficient, helpful and back up their products. I cannot say enough about how a More

by DLH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn Simmelink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marci Pyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Hernandez
Mar 06, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to give us valuable feedback. We're pleased when we give a customer a good experience the first time, but when we're able to do it three times in a row, then we know that we're really onto something. We're glad that Mark, Kathryn, Jimmy, Marci and Maria hit your high expectations. And we very much appreciate the repeat business. Thank you for continuing to trust us with your car purchases and we hope to see you again when you're ready to buy your next vehicle!

February 20, 2017

Very pleasing experience! All of the staff at Donohoo were very helpful throughout the process. I would highly recommend Donohoo Auto to others. I do plan to visit them for my More

by jim54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to review your recent experience with us. We're pleased to know that Eric, Kyle and the rest of the team were very helpful throughout the process. It is important to us that we've earned your recommendation, as word of mouth is by far our best sales tool. We appreciate your business and do hope to see you again in the future.

February 20, 2017

I was unfamiliar with the driving without a salesmen When I first got there the lady at the front desk never explained the routine as I had never been there , I took her as being a little rude but beside More

by terriewheat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Seay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2017 -

DonohooAuto LLC responded

We're very dismayed to hear that you perceived our team member as being rude. We will certainly follow back up with the front desk on that issue. And yes, our process here is very different - we give our customers space to test drive cars at their leisure, with no salesperson talking over their shoulder. Our approach is to give our customers space to discover what they like, rather than our sales team applying high-pressure tactics. We're otherwise glad to hear that Chris was wonderful and delivered five-star service. We appreciate your business and hope to be of service again in the future.

February 19, 2017

Excellent customer service The entire Donohoo team made this a terrific buying experience! Their great vehicle selection coupled with no hassle service including the ability to More

by Happycarbuyer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Wren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Witsiepe, Jonathon Yale
Mar 02, 2017 -

DonohooAuto LLC responded

Thank you for the positive review. We're happy to know that Adam, Jonathon, and the rest of the team gave you a "terrific" buying experience. And we appreciate the feedback on our selection size and test drive experience. We work especially hard to ensure that we have a wide range of quality, popular cars in stock. And we believe that giving our customers the opportunity to test drive several vehicles on their own is important in making an informed decision. We appreciate your business and hope to serve you again down the road. Happy travels!

February 18, 2017

Amazing!!!! After time spent researching I came across this dealership. They have some of the best prices by far, and their customer service is in league of its o More

by Osmosis14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hubbard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Wren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to give us valuable feedback. We're glad to know that your research showed our pricing to be competitive. We work hard to make sure that's the case. And we hire genuinely good people, so we're happy you found that to be the case with your interactions with Mark, Adam, and the rest of the team. Thank you for trusting us with your purchase. We hope to provide "amazing" service to you again in the future.

February 17, 2017

My experience with Donohoo was the best I have ever had! I like the fact that you are allowed a test drive of the car without a sales associate. I was treated very well at the dealership by everyone I encoun More

by annettefoust
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky Whitaker
Mar 02, 2017 -

DonohooAuto LLC responded

Annette - Thank you for your valuable feedback. We're glad that you enjoyed our unique approach. We know that some people dread car shopping, and we hope that we have re-engineered the experience to be an enjoyable one. We're pleased to know that you found that to be the case. Thank you for your business and we hope to serve you again down the road. Happy travels.

February 17, 2017

Fast and easy I found a few cars I was looking for on the website and checked the prices on KBB, NADA, and Carl Gurus. The prices were in the "great deal" range. I More

by SIEPHERZEROX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Wolfe
Mar 02, 2017 -

DonohooAuto LLC responded

Thank you for taking the time to leave a thorough review. It's helpful to know that you found our pricing competitive. We work hard to make sure to have a great range of cars and then price them to move. And yes, our sales approach is different than most, but we feel like it is important to give our customers space to experience the cars they are considering and make a decision on their own time. Like you, most enjoy the experience. We're glad to know that Kyle, Alex and the rest of the team left you with a great impression. We appreciate your business and hope to serve you again.

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