Elk Grove Toyota

What happened to Elk Grove Dealership? It's gone downhill so fast. I've been taking my Toyotas to this dealership's service center (and bought cars here too) for 25 years. They were so It's gone downhill so fast. I've been taking my Toyotas to this dealership's service center (and bought cars here too) for 25 years. They were so good and really cared about their customers. I just took my Toyota in and was told it would take almost three hours. NOPE. Then they said an hour-and-a-half. Okay, I'll do it. Simple, simple thing to get done, especially for a long-time customer of both my husband and me. Anyway, after 2-and-a-half hours, I was told 40 more minutes, which turned into another hour. It wasn't even busy. The waiting area was empty. The place where I pulled in to get checked in, I was the FIRST IN LINE mid-morning!! If it wasn't for the nice gal who checked me in, I'd give it a ZERO for customer service. I have to find a new place to take my Toyotas and buy a new one soon. Honestly, steer clear of this place. They also try to scare you and up-sell you parts, which they NEVER used to do. What happened to this place? Bad, bad business. (I rarely write reviews but I wanted people to see this before taking their autos there. More

I don’t know what kind of service performs this dealer every time i take my cars always is something this time was multipoint inspection not oil change just rotation tires recommend for them tha truck was every time i take my cars always is something this time was multipoint inspection not oil change just rotation tires recommend for them tha truck was there all day pick up my truck with the tps light on earlier somebody call me saying my truck was ready they said we have some recommendations i said i am working he toll me i will sending by text i am still waiting for it bad bad now i don’t know if my tires are low after i get service in Elk Grove Toyota now i have to spend more time checking the pressure tires by Myself because they perform bad service More

Friendly staff on all levels, clean, great knowledge of vehicles, good stock on hand, excellent customer service vehicles, good stock on hand, excellent customer service More

Service person professional and helpful. They even washed my car. They told me how long it would take and it was accurate. They even washed my car. They told me how long it would take and it was accurate. More

I can’t say enough good things about Elk Grove Toyota! From start to finish, they truly live up to their reputation as a family-owned dealership that values professionalism, kindness, and excellent commu From start to finish, they truly live up to their reputation as a family-owned dealership that values professionalism, kindness, and excellent communication. When it came time to purchase our 4Runner, JP POPAL made the entire process smooth, patient, and stress-free. He was extremely knowledgeable and kind, never pushy, and made us feel confident in our decision. I would wholeheartedly recommend JP to anyone looking for a new vehicle. He’s outstanding! I exclusively work with AARON PUNIA in the service department. He is always timely, courteous, and goes above and beyond to make sure everything is explained clearly. I trust him completely with both of my Toyotas, and I wouldn’t take them anywhere else for service. He's top-notch and I'm so grateful for Aaron. Elk Grove Toyota is the perfect balance of professionalism and genuine care. I will continue to bring both of my Toyotas here for service. Truly a five-star dealership! More

I just relocated here from Sonoma County. I was taken by surprise how professional Elk Grove Toyota is and their treatment of customers. John Nguyen was, in addition to professional, patient I was taken by surprise how professional Elk Grove Toyota is and their treatment of customers. John Nguyen was, in addition to professional, patient, communicated and friendly. More

They provided great service. Mike was attentive and had great communication. I will definitely be coming back. Mike was attentive and had great communication. I will definitely be coming back. More

The shop left a coolant hose loose and that caused my car to overheat and warped the engine block. Engine was replaced by dealer. However 2 months later the coolant leaked emptying the coolant reservoir. Go to overheat and warped the engine block. Engine was replaced by dealer. However 2 months later the coolant leaked emptying the coolant reservoir. Good thing it was time for an oil change and I noticed an empty coolant reservoir. I avoided serious engine damage. I took car to dealer shop to fix and they did. But the fact this happened twice is mind blowing. More

The sales and service staff are friendly, respectful, and professional. The service staff are attentive and do superior workmanship. professional. The service staff are attentive and do superior workmanship. More

Miguel Navarro, advisor, and Quinn, maintenance, are consistently reliable, efficient and professional. As a senior, I depend on them and feel safe and confident on the road. Their service is superior consistently reliable, efficient and professional. As a senior, I depend on them and feel safe and confident on the road. Their service is superior. More