Fair Oaks Ford

Friendly staff. Easy to work with. Gave me a fair price for my trade in. Easy to work with. Gave me a fair price for my trade in. More

FairOaks Ford current situation after buying a certified preowned car in September 2023 We needed a bigger car and wanted a Mazda CX9 but there were no used ones available around our budget, so we were preowned car in September 2023 We needed a bigger car and wanted a Mazda CX9 but there were no used ones available around our budget, so we were directed to ford down the street to look at explorers. There was a certified preowned 2017 ford Explorer available for about $15,000, which is what we were looking for. Ford only wanted to give us less than $9,000 for our 2016 Mazda CX5 so we sold to Carvana for $14,000 (there’s first tip for you) I have had 2 cars in my adult life, both certified preowned(Kia soul and Mazda cx5) and they NEVER had any issues! And lasted the entire time I owned them. This ford was not my dream car but it was what we needed at the time. Even though it was a year newer than our Mazda, it seemed way older. Everything seemed fine until about 2 weeks later when water started dripping in through the drivers side visor… very confusing but we assumed it was probably coming in through the windshield (we were right) oddly enough, right around the same time, the check engine light came on… the few times before the light came on, when I started it, it felt like it wasn’t going to come on and slow to start and then eventually started smoking out of the muffler.. I had called our sales guy about what was happening with the windshield before the check engine light had even come on, so when he called me back I had explained everything going on and he had a curtesy loaner delivered to me that day to figure out what was going on. I’m very surprised that it’s a 2023 explorer but ok, it’s a loaner? Fast forward a week, he calls to see if I have my car back. No. And assures me it will probably be back to us within a couple days. Fast forward over 3 weeks and I have not heard a word about what is going on with my car so I call the service department and they tell me that there is fluid leaking into 3 different chambers of my cars engine so we need a BRAND NEW ENGINE!! BUT there’s an investigation going on because it’s a certified preowned and we only had the car for less than 3 weeks and it broke down. Fast forward another couple of weeks later and I get a call about a 2023 explorer I have, that I’m not supposed to have…they offer me an Edge as a loaner but I need at least 6 seats because I have 4 kids with me most days(the point of buying the explorer) they tell me they don’t have a car that size and I tell them that isn’t my problem, I bought a big car, so I need the same size car… after 3 different phone calls of me saying this, they finally agree and bring me yet again, another 2023 explorer. To their surprise, the first explorer i had did not even have dealer plates, so I was driving around for over a month without plates.. awesome! I then have to drive to the dealership a couple days later to get dealer plates, which is about 30 minutes each way. I talk to service again while at the dealership since I never got any other call about what was going on and he informs me that we for sure need a new engine and they have no idea how long it will be. He literally said, it could be tomorrow a week or up to a year, we have no idea because parts are back ordered….is this for real life? After talking with our sales guy about buying the car back or trading in for something around what we paid, they tell me the car has lost value already and just keep the brand new loaner. Sounds good, right? Wrong! About every week, not even sometimes, I have to swap out cars. That means I have to take out 4 car seats and reinstall 4 car seats each time this happens… car #5 that I had was supposed to be an expended loaner after I made it known that this will not work and is not a solution. Not even a week later I get a call that they need it back, they’re selling it. The lady tells me it’s not her fault(I know) she’s just doing what she’s told and I’m sure she’s aware of this situation as well. But every time I talk to someone, it’s like I’m inconveniencing them….i have her send me More

Quick, easy car buying experience. .in and out in a few hours. Anthony and Will were great to work with .in and out in a few hours. Anthony and Will were great to work with More

These are some generally good people. I feel like I can trust them. Also our salesman was extremally respectful and considerate. I'll be back for my next car. I feel like I can trust them. Also our salesman was extremally respectful and considerate. I'll be back for my next car. More

Your location Fair Oaks Ford 2055 W Ogden Ave, Naperville, IL 60540 Ford dealer Rob 1340 points 4 months agoI was told that I would be able to start my new truck and unlock the doors with my Naperville, IL 60540 Ford dealer Rob 1340 points 4 months agoI was told that I would be able to start my new truck and unlock the doors with my phone. When I wasn't able to I was told it would take a couple of days to update through the app. A few days later I went back to question why it wasn't working I was told to call a number for technical help. Etc... etc.... etc.... After going through accessories purchase for a remote start ( that I was led to believe that was already pre installed ) months later didn't work and was told to wait. Months after that the sales manager offered to install a different remote start and power door locks..... remote start was installed, no power door locks. Only problem is when I use the remote start the trip odometer and mpg zeros out and the mpg will stay around 7 or so mpg. When i took it back to sevice to have it fixed I was informed that it was a problem with the remote start. I stopped on the way out to talk with the sales manager and he told me that he could do nothing more .I find this unacceptable for a few reasons. Number 1 ...... Brand new truck. Number 2. I watch both of those numbers on every fill up and in between to try and maximize my fuel.. I thought my original salesman was a good guy but I guess most car salesman are the same as politicians. Update...... I called the number from the reply below and left a message. The same "sales manager " that told me he could do nothing more called me back. He was not exactly the friendliest person when I talked to him. He actually started telling me that he didn't say things that he did say. He also told me he didn't know what I wanted from them and that they "Would do nothing more " As I said before " Politicians "...... I honestly thought new car salesman were not supposed to be used car salesman !!!! More

I have been there for years with all my vehicles, so I am never disappointed with the service. I have leased several vehicles from them. So I just purchased the last vehicle I leased. They are a great team, never disappointed with the service. I have leased several vehicles from them. So I just purchased the last vehicle I leased. They are a great team, everyone is very helpful More

Very pleased with my sales person, Jorge Ortiz, who went above and beyond to find my fabulous , 2024 Ford Edge SEL! So happy with the Rapid Red exterior and especially the Dune 2 tone interior. The entire t above and beyond to find my fabulous , 2024 Ford Edge SEL! So happy with the Rapid Red exterior and especially the Dune 2 tone interior. The entire team came through to help me buy and finance this car. My other Ford Edge gave me almost 17 years of fun and travel so I look forward to many years working with Fair Oaks Ford! More

Very clean showroom. Everyone is welcoming and loved that they provided some snacks. Jorge very knowledgeable Everyone is welcoming and loved that they provided some snacks. Jorge very knowledgeable More

Good dealership but needs to improve on documentation I feel it took to long waiting for paperwork feel it took to long waiting for paperwork More

I have always had good service at Fair Oaks Ford. I bought my new car there as well. I was Leary of a used car but was impressed with their check point system and the car was spotless. My salesm I bought my new car there as well. I was Leary of a used car but was impressed with their check point system and the car was spotless. My salesman, Erik was so nice and so patient with me. Replacing a 15 year old car was difficult but he made the process easy. More