Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
8,772 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
Contact Dealership
View Awards

8101 W 159th St

Tinley Park, IL

60477

Directions

By Type

Showing 8,772 reviews

March 17, 2023

Best service department I have ever worked with. Aldo is awesome! I would send everyone I know to Family Hyundai :) More

by THERESA.TACCOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Taccola, Eric Kratschmer
Report | Print
Mar 19, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Theresa, and look forward to your next visit.

Helpful
March 16, 2023

Worst experience in my car search ever 1. Salesperson showed me features of the vehicle I already knew after telling him that I recently purchased a 2023 vehicle. 2. After informing manageme More

by PDPE1908
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cory Keller
Report | Print
Mar 22, 2023 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
March 16, 2023

The staff was very welcoming and knowledgeable they provided me with and all around great service More

by lesterS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Mar 16, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
March 16, 2023

Great service by the Service Advisor. The only issues I have was problems with the radio volume going out when I tried to call out. Luckily I was down the street and returned back to the More

by THOMASCONSGRP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Mar 29, 2023 -

THOMASCONSGRP responded

I would like to speak to someone about my comments. Who do I contact.

Helpful
March 15, 2023

I have been a loyal Family Hyundai customer since 2007. I would highly recommend to everyone I know. More

by KHERN678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Report | Print
Mar 16, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We truly appreciate your loyalty to Family Hyundai. Please don't hesitate to reach out if you need anything else.

Helpful
March 15, 2023

Family Hyundai is family friendly and do quality service they do not keep you in there all day to be a dealership. More

by QUANTASRIVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Helpful
March 15, 2023

I thought the dealership was very friendly and very quick with the services that I received on my vehicle More

by LAURALAPORTA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal and two employees that worked in the cashier department
Report | Print
Mar 16, 2023 -

Family Hyundai responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

Helpful
March 15, 2023

I brought my car in for the fourth time to fix the same issue. I needed it back on Saturday after dropping it off Friday. No one called me and it wasn’t fixed. I picked up the car from a salesman More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Two people and they know who they are
Report | Print
Mar 19, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Helpful
March 15, 2023

Timely, prompt and informative I was glad you accommodate the request for valet service Thanks More

by Jazzie
Recommend Dealer
Yes
Employees Worked With
Parker
Report | Print
Mar 16, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Helpful
March 14, 2023

My only problem is how difficult is to make appointments, it takes several days to be able to come for service. One more thing, it took 3 visits and about $600.00 to figured out what the problem was with th More

by IGOROCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns.

Helpful
1
...
132
133
134
...
878