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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,338 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,338 reviews

July 30, 2023

I have always had great service from Family. Ken was my latest service consultant. He was exceptional and went above. He also used texting as an option to keep me up-to-date on my service. More

by ASHOSTERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Jul 31, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 30, 2023

Bought a new car. Fabric is obviously defective that it ripped when someone sat on it after 4 months of having the vehicle. Both the dealer and the manufacturer are re More

by KWRONSKI1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Aug 03, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to see what we can do to help. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Aug 04, 2023 -

KWRONSKI1014 responded

Update...After never receiving a call back regarding options to fix the tear and multiple times calling to leave messages with no call back, I finally reached someone who told me it would cost $837 with parts and labor to fix this. I was told this was noted on the invoice that I was never given. Completely unreal and I am in process of submitting a claim with the BBB. Family Hyundai where you are "family" until they get your business and after that you are on your own.

July 30, 2023

I needed a new engine in my 2009 Genesis. The dealership and Hyundai was not helpful. I had a cylinder head replaced in 2014 and was not fixed correctly which caused my engine to seized. Will More

by John Koliopoulos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
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Aug 03, 2023 -

Family Hyundai responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Aug 03, 2023 -

John Koliopoulos responded

Anytime call me 708-243-0014… Out looking for new cars. Staying away from Hyundai like the plague !

July 30, 2023

I am not thrilled that my vehicle is having such a major issue being only 5 years old. However, Steven has been very helpful with understanding what is going on with it and ensuring me they will get it fixe More

by enied0803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven/ Stephen
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Jul 31, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 30, 2023

Everything went good Service was good. Didn’t take long I wash the car cannot complain. Everything went great. More

by jaipalatwal78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

July 30, 2023

I really like the fast service the people were very attentive to my needs help me very quickly More

by JOHNSON0614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 30, 2023

I come to the dealership because I trust them and they give me good service then let me know with my car needs in order for me to be safe in it as an older woman I appreciate that they take too long somet More

by cathey.wallace
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

July 29, 2023

Everything went smoothly and in a timely manner. Very pleasant experience and very professionally done. More

by MOONDOOGY17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Begeske
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Jul 31, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 28, 2023

The service was completed faster than expected, & everyone was great with communicating my needs on this repair. More

by jordan.conejo1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Jul 28, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Jordan. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 28, 2023

Very clean dealership and very nice people to work with. I would definitely purchase another car from Family and refer people as well. More

by chigasnicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Powers
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Jul 28, 2023 -

Family Hyundai responded

Nicholas, thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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