Family Hyundai

Service was ok. I had an appointment, and it took way too long. I asked for a coupon discount for the charge. the service manager was very rude. I guess he was havin I had an appointment, and it took way too long. I asked for a coupon discount for the charge. the service manager was very rude. I guess he was having a bad day. Apparently, he does not value me as a customer. I am the owner of a Genesis G80 2017, and I am 83 years old. I we only drive this car approx. 30 miles a week. I was so surprised by his statement. I did not get his name. Please see if you can. correct this! Thank you! Bill Cunningham More

Terrible communication. Called the service department at least 15 times and never had anyone answer the phone!! The message was that they were busy and to leave a message an Called the service department at least 15 times and never had anyone answer the phone!! The message was that they were busy and to leave a message and they’d call back….NEVER got a call back. Car was in for service on 7-6-2023, had to order a part, nobody ever followed up to explain why/what/when! I’ve called 3 times to find out, left a message all 3 times and still have never received a call. Completely unacceptable. Wrote letter to the owner and Sr. Management, hand delivered it 2 weeks ago and nobody has ever called to follow up. The worst auto dealership service I have ever encountered. More

I always bring my cars here. They are very good and professional. Always gets my cars done in a timely fashion. The only issue I had was, who ever pulled my car out and parked i They are very good and professional. Always gets my cars done in a timely fashion. The only issue I had was, who ever pulled my car out and parked it, backed it up too far. I have a low car with a low exhaust and the exhaust was scraping the cement stopper. Good thing it wasn't damaged. Plus they were very helpful. Over all still the best dealer in my area More

I bought a 2017 Hyundai Tucson in 2018 - which had 5601 miles on it. (Which I lost half of the warranty) - which I bought the Mechanic extended warranty - from them! Last year my transmission - wasn't shi miles on it. (Which I lost half of the warranty) - which I bought the Mechanic extended warranty - from them! Last year my transmission - wasn't shifting right - so I took it in to Family - and I had Mike Major -(service advisor) Wait on me - I told him about the transmission - which him and I took it for a ride - and he saw the problem - which he had the mechanics - look at it and found out it was the catalytic converter - was clogged up -(which was under warranty) and I got a new one - at no cost to me - and it fixed the problem! I told Mike about me losing oil -(which I have 76000 miles on my car) and he had me bring it in - and after I brought it in - told me to drive it a 1000 miles - and bring it in again (which I did) And found out it lost 2 quarts of oil- (A quart every 500 miles) Which failed the test! Which he said their going soak the engine - and after that bring it back in another 1000 miles - and if it's still losing oil - I need a new engine! Well - when I brought it back - it failed the test - and he put in for a new engine! He said Hyundai - agreed for the new engine - (which was close to $6000) And that they would pay half and I would have to pay the other half! Which I sort of got mad - and said (What did I pay for the extended warranty for - it's not my fault the engines losing oil)! Well he checked with the warranty - I bought - and they agreed to pay it - (I just had to pay my $100.00 deductible) I got the new engine - no problems! I want to thank Family Hyundai - and the Service Advisor (Mike Major) for coming through for me!!! Not to say the other Service Advisors aren't good! But Mike's #1 with me! I would highly recommend buying their extended warranty - they offer if you're buying a used car at Family Hyundai!!! More

Great customer service. Very prompt with my appointment and was in and out of there quickly Very prompt with my appointment and was in and out of there quickly More

Overall experience was good but attention to detail was poor. We left the dealer with multiple bulbs burnt out. Very disappointing, we live 45 minutes away poor. We left the dealer with multiple bulbs burnt out. Very disappointing, we live 45 minutes away More

I wish they would admit that the 2017 Santa Fe Sport and especially the 2018 Tucson have hesitation and surge issues especially the 2018 Tucson have hesitation and surge issues More

They were great! They were super busy but they got my car in and out! They were super busy but they got my car in and out! More

Best this book by the Carter for it was great experience Will purchase my next card Will purchase my next card More

Very pleasant people to work with. Austin took his time to find all of the necessary features we were looking for and was very patient with my wife’s questions Austin took his time to find all of the necessary features we were looking for and was very patient with my wife’s questions More