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Family Hyundai

Tinley Park, IL

4.4
9,262 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,262 reviews

May 17, 2023

This has been most helpful comfortable amazing place to get a car.there service definitely is top notch and my salesperson Maywhether hand down he always delivers. Great Job Family Hyundai for my new car More

by ZINAGRIFFIN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maywhether
May 17, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Maywhether had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

May 24, 2023 -

ZINAGRIFFIN66 responded

Thank you

May 17, 2023

Employees very courteous and friendly. Washed my car after service and I appreciated that. Only draw back was they forgot about me. After more than two hours waiting, I had to inquire abou More

by SAHMEDF
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We do apologize for the lack of communication. We will share your comments with our team, and we look forward to working with you again.

May 17, 2023

Colin maint rep And family Hyundai. Crew are all tens “10” always great super folks. More

by SUKEldaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 19, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 17, 2023

Per usual, the "Family" name is fitting. I'm always greeted with a personal feel when I'm in the place. The smiles from certain people come off genuine when we interact. I'm asked genuine qu More

by solidiphi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 17, 2023

My service at Family Hyundai is always outstanding. My service advisor Collin Simmons does an excellent job getting what I need complete as quickly as possible. I had a little bit of a wait this last v More

by TMCHUGH426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 17, 2023 -

Family Hyundai responded

Thank you so much for your kind words for Colin and Tom, and for taking the time to leave us this wonderful feedback! We look forward to working with you again!

May 16, 2023

Professional, caring, puts costumer first! Since first just arriving in the dealership Maurice greeted me in the parking lot, and offered the help. Also was fallowing up with an e-mails and up More

by TOM73DOC
Recommend Dealer
Yes
Employees Worked With
Maurice Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Branch
May 17, 2023 -

Family Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! We will pass along your kind words to Maurice.

May 16, 2023

Jerry Lacy was exceptional. We have purchased eight cars over the past 30 years and Jerry was the best salesman we have dealt with. His knowledge of the car we purchased was gr More

by JJZKDVORAK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Family Hyundai responded

Thank you for your kind words for Jerry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 16, 2023

Quick and easy no pressure. Carlos was great and I would highly recommend to others. More

by CAMPBELL05
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Family Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 16, 2023

I have been coming to this dealership for over 10 years. They are very professional and courteous. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Family Hyundai responded

Thanks, Karen, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 15, 2023

Charging a 3. 5% fee for not paying with cash for a oil change is outrageous. I have been a loyal customer since I bought my car from them even though they didn't More

by Dave
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Graham Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonata Bartkus
May 18, 2023 -

Family Hyundai responded

Dave, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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