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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,324 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,324 reviews

May 10, 2023

Did not vacuum, did not wash the car from the outside. Was told that oil changes are not free every time I come in. Was promised otherwise when I bought the car. More

by ELIANRAMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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May 14, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 10, 2023

Everyone seemed helpful and friendly. Got the job done quickly. Appreciated call when car was ready. More

by buddy_rocko
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A man named Mike helped me when I came in and took my car keys and walked me to my daughters car. He was very friendly. I do no t know his last name.
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May 10, 2023 -

buddy_rocko responded

Everyone seemed helpful and friendly. Got the job done quickly. Appreciated call when car was ready.

May 10, 2023

Mark was extremely helpful and knowledgeable. He made the car buying experience pleasant. I would buy again from him and Family. More

by twoshaybo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Mark and our team. We're glad to hear they delivered such a great experience!

May 10, 2023

I was very pleased with there efficient service. It was a positive experience with a professional touch. More

by GOTOPSHELF
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 09, 2023

Family is the best! You will always find the best people who will make you feel special! Very professional! Their service is excellent. I hope they can teach others h More

by MICHALWARDY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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May 10, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 09, 2023

Awesome now. Was bad for a while service rep awesome. Fast on time. Budget wad good More

by JORDAN407441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

May 08, 2023

I was disappointed that they made an appointment for a day I couldn't get all the work completed More

by porter42001
Recommend Dealer
Yes
Employees Worked With
Crystal
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May 08, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

May 08, 2023

The Sales person lied to us about sending mat floors. and He keep saying new excuses everyday. More

by MEETPATEL0719
Recommend Dealer
No
Employees Worked With
Larry Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would like to see what we can do to resolve this issue. Please reach out to us directly or let us know the best way to contact you. Thank you for your feedback, and we hope we can turn this experience around for you as soon as possible.

May 07, 2023

It took four weeks to get an oil change. Then 3.5 hours to complete the service. Epic fail. Im going to Webb for future service. Then then They said not all maintenance is covered. More

by TOMHAISER
Recommend Dealer
No
Employees Worked With
1
Report | Print
May 10, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit, Tom. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 07, 2023

The Sales representative was outstanding. Worked a great deal out and was very professional and took the time to explain everything and went step by step the entire sales process. Outstanding More

by Terry O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2023 -

Family Hyundai responded

Thanks, Terry. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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