Family Hyundai

Service was timely and everyone was friendly. .There were snacks provided in the waiting room which is appreciated. .There were snacks provided in the waiting room which is appreciated. More

My 2017 Tucson had a transmission problem for over two years. Back and forth ,back and forth to Family Hyundai. I called the corporate customer service,all she did was read back to me what was in the ser years. Back and forth ,back and forth to Family Hyundai. I called the corporate customer service,all she did was read back to me what was in the service department notes.(she was useless). Also the lady was very hard to understand what she was saying. My transmission became UNSAFE to drive. Watson Family Hyundai replaced my transmission.(what a relief). I just wanted to say that if it wasn't for Colin Simmons helping me through all of this problem I don't know what to do. HE IS FANTASIC! Also Nicholas was very helpful. Colin should receive a bonus and a raise! I would recommend Watson Family Hyundai to anyone interested in purchasing a vehicle just because of the great service department. J. Weiss More

I receive great service always Everyone in service is pleasant and always keeps me informed on what's going on with my car. pleasant and always keeps me informed on what's going on with my car. More

Very friendly and good service Informative and explained the recall that was being done. Made sure I was aware of the amenities in the waiting area the recall that was being done. Made sure I was aware of the amenities in the waiting area More

Easy scheduling, got car in, was ready fairly quickly and even got a car wash. even got a car wash. More

I purchased a 2013 Hyundai Sonata from Family Hyundai on 3/27/26. Three months later, the engine had a catastrophic failure requiring it to be replaced. I called the Sales Specialist Jose Palomares and 3/27/26. Three months later, the engine had a catastrophic failure requiring it to be replaced. I called the Sales Specialist Jose Palomares and did not receive a return call. An email to Mr. Palomares and did not receive a response. Went to the Family Hyundai website to advise of the situation but received no response. I only received a response when I called again. I was then advised by a service manager that the engine was covered under Hyundai's warranty and that I could take the vehicle to any Hyundai dealership for it to be replaced. I had the vehicle taken to a closer Hyundai dealership and they advised that the engine would not be replaced and referred me to Hyundai Corporate for resolution. I called and spoke with a sales manager at Family Hyundai (he refused to provide his last name - said to look it up on the website) and he advised that Family Hyundai's responsibility ended as soon as the vehicle was driven off its lot. My efforts to further discuss this ended when he terminated the conversation by hanging up on me. When I purchased the vehicle from Family Hyundai, Family Hyundai did not inform me that Hyundai issued a recall for this vehicle model due to problems with the engine that caused engine failure. Had Hyundai informed me of this problem, I would not have purchased the vehicle. I have attempted to discuss this matter with Family Hyundai but was hung up on. I can find no email addresses to communicate additional details of this matter. More

The service was first class . The workmanship was the best have never had a problem The workmanship was the best have never had a problem More

Friendly courteous they listen to what you need are and try to help you the best they can try to help you the best they can More

Always fast and efficient. I never have any issues with service. Customer service was good. I never have any issues with service. Customer service was good. More

Tried to buy about 3 cars there over the years. Ended up buying the same car at a different Hyundai dealership. Either the salesman wouldn't/couldn't be competitive, or in one case I walked out bec Ended up buying the same car at a different Hyundai dealership. Either the salesman wouldn't/couldn't be competitive, or in one case I walked out because the closer/finance guy was an idiot who wouldn't stop trying to sell add on stuff and just print out the contract and let me sign it. I walked out and stopped back at the salesman's desk to tell him his closer/finance guy just blew him a sale/commission. I drive out to Family for service solely because of your service dept. There are Hyundai and Kia dealerships closer/easier to get to than Family Hyundai but I trust your service dept. Trust is a word that is in very short supply when you discuss car dealers or their service departments. More