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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,335 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,335 reviews

December 20, 2023

The dealer messed up the oil change causing all of the oil to leak. This caused me to have to tow the car back to the dealer and not have access to the vehicle for days. This could have also caused a much More

by JEFFREYYI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 19, 2023

The overall process went quick for us with limited time on a Saturday morning. Thank you Ricky! More

by RJSRRADUNZ
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Family Hyundai responded

Thank you so much for your wonderful review! We are thrilled that Ricky had the opportunity to provide you with great service. We thank you for choosing Family Hyundai!

December 19, 2023

I came in to have my automatic start fixed, and my brakes looked at. Instead, I received an oil change, and none of the original work that I needed done was received. I wasted five hours just to get an Oil C More

by DOMA900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 19, 2023

Facility is clean and the people are friendly and helpful. Vehicles have always been serviced in a timely manner. More

by CLANNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Dec 19, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

December 18, 2023

Efficient service. Greeted quickly and very organized. Clean and comfortable waiting area with refreshments provided. Clean washrooms. Service explained once completed. More

by LW1777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Begeske
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Dec 18, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

December 17, 2023

My salesman lied to me and my family. I also had to wait longer to actually have my car in good condition than originally told because it needed to get fixed but nobody told us it would t More

by AJF
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Austin Osabuohien
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Dec 20, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 17, 2023

I get to the dealership 20-25 minutes before my 8:00am appointment and still wait outside 10 minutes after my appointment. I was obviously in the wrong line because others after me were serviced before me More

by juanitaallenbailey
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
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Dec 20, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 16, 2023

I Really cannot say enough about this dealership they did everything humanly possible to help me get the vehicle that was right for me. More

by Black Beauty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The GM was a stand out person but I can't remember his name.
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Dec 17, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

December 16, 2023

I will always recommend anyone to Family Hyundai as long as Mr. Larry is there More

by DEARDOROTHY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Dec 17, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Larry and our team. We're glad to hear we delivered such a great experience!

December 16, 2023

It was a wonderful and worry free experience! Very professional and friendly environment great job More

by SUEINDIANS.90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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