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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,405 Reviews

5,405 Reviews of Family Hyundai - Service Center

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April 21, 2024

Work was performed as promised. Not very many amenities for customers while they are waiting. More

by PIERSONDAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn Bobbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Family Hyundai responded

Thanks for your feedback on your recent visit to our dealership. We look forward to working with you again!

April 21, 2024

Have always been so satisfied with the service I receive. Everyone seems very kind and knowledgeable. This is my third Hyundai and have always used their service department. More

by b_hyland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 21, 2024

Tj and his whole service department are very courteous and professional. Kudos to the man in charge !! More

by IVANA.BLAGOJEVIC21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Family Hyundai responded

We are very happy to hear that TJ and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 20, 2024

Service department did an excellent job determining the problem and keeping me informed. Problem was solved and work was complete to fix the problem,. More

by nonnady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rami Betouni was excellent
Apr 22, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 18, 2024

Al was wonderful and very helpful. He took care of everything. Always goes above and beyond. My car (Earl) is very happy going there More

by Earl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Al and our team, and we look forward to working with you again.

April 16, 2024

Fantastic service department would come again. I was treated very well. I bring all my vehicles here More

by BETOUNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 16, 2024

"33 point inspection" felt like a scam. Technician failed to notice the break fluid reservoir was empty which should have led them to the blown brake lines which needed complete replacement More

by RASCAL1350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lady I spoke with is unlisted but she was lovely. Believe her name was Joanna
Apr 19, 2024 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 16, 2024

Family Hyundai took great care of me and my vehicle repairs. They go above and beyond to satisfy their customers. Crystal in the service department is AMAZING!!!! She ALWAYS goes above and beyond to t More

by ncwilliams04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department Crystal
Apr 17, 2024 -

Family Hyundai responded

Thank you for the kind words for Crystal and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

April 14, 2024

Family Hyundai always has exceptional service. They make sure you are satisfied all the time. More

by Pammy B
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramy, crystal
Apr 15, 2024 -

Family Hyundai responded

Pammy, Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Mike and Ramy were able to help, and we hope to see you again!

April 14, 2024

It was a long process, but they were able to fix my issue! highly recommend More

by MGARENA1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramy Betouni
Apr 15, 2024 -

Family Hyundai responded

We are very happy to hear Ramy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.