Ferman BMW

Buying used? BEWARE! My experience with Ferman BMW started off well, but it quickly transformed into a nightmare. On Tuesday morning, March 28, 2023, I message BEWARE! My experience with Ferman BMW started off well, but it quickly transformed into a nightmare. On Tuesday morning, March 28, 2023, I messaged this dealership through their website regarding a used 2020 Jaguar F-PACE I wanted to test drive. A rep called me right away and said the car was available, so I set up an appointment for 4pm that day since I lived almost 2 hours away. I arrived at around 3:40pm, and the sales rep attempted to find the car. I was not offered a seat or anything to drink, which was surprising, but I also figured that the wait would not be long. Six minutes later, my phone rang, but I dismissed the call since I thought the sales rep would be back any moment with the keys. I stood around for 10+ minutes until the sales rep returned and explained that the car had a deposit on it, and the potential new owners were currently driving it. He took my information down in case the deal fell through, and I headed to my car disappointed. This is when the situation went south. When I was in the parking lot, I received a text from a different sales associate who explained that she had just tried to call me (it was the call I dismissed at 3:46pm) because she had just learned the same information that the other sales rep shared with me. I texted her back and politely asked her why I didn’t have first dibs since I had set up an appointment in the morning. She said the deposit came through on Saturday, and the internet department was not on-site to confirm if the car was still available. Essentially, a deposit had been placed on the car 3 days before I set up my appointment, and the person I spoke with that morning did not mention that to me at all. In fact, she told me the car was 100% available. I am a marketing leader with nearly 2 decades of experience, so I have a strong understanding of the tools and resources that allow departments to align on data like this—regardless of whether they are on-site or not. Ferman BMW’s annual revenue is estimated at $36M a year with 140 employees, so they should have the infrastructure and means to implement the software and headcount needed to accurately communicate interdepartmentally. This so-called “miscommunication” is highly unlikely. Instead, this “misunderstanding” is most likely a feeble attempt to lure me to the dealership in an effort to upsell me for a larger profit. I lost time and money driving 4 hours (round trip) to Ferman BMW, but you don’t have to make the same mistake. I ended up contacting Gettel Toyota of Lakewood about a different Jaguar F-PACE, and the first thing the sales rep did when I arrived was offer me a seat and a drink. A few minutes later, I test drove the Jaguar. Minutes after that, I bought it. If you’re looking for a used car, I recommend you find a dealership who doesn’t have this type of “miscommunication.” More

Went in to check out another car and it was sold so I had an awesome salesman who helped me find something else that fit my needs. Tom Berges was one of the best sales folks I have had the pleasure of dealin an awesome salesman who helped me find something else that fit my needs. Tom Berges was one of the best sales folks I have had the pleasure of dealing with. Definitely will be coming back to Ferman BMW for my next car. Everyone was super nice and easy to work with and made sure you were comfortable. They make you feel like family here. More

Tom was a gem to work with! He was personable, informative, knowledgeable and very friendly!! He made buying a car such a fun experience. I went home with a beautiful white 330i He was personable, informative, knowledgeable and very friendly!! He made buying a car such a fun experience. I went home with a beautiful white 330i model and I’m so excited. Thank you, Tom!! More

Although off to a slow start, the end result was professional and successful. Thank you professional and successful. Thank you More

Everyone help me everything is good for now the car has a appointment to check for the light A! is on since I buy the car appointment to check for the light A! is on since I buy the car More

I had an early appointment for an oil change which went smoothly and I was in and out in a reasonable amount of time. smoothly and I was in and out in a reasonable amount of time. More

Cesar Tereso, Advisor at FERMAN BMW is professional, amazingly helpful & pays attention to my car’s needs. Thank you!! amazingly helpful & pays attention to my car’s needs. Thank you!! More

Salvador is always great! And Jaime is so nice when I drive up to have my car serviced! And Jaime is so nice when I drive up to have my car serviced! More

Good service. Communication is excellent. Nice use of Tech for alerts. Great Advisor Sal. Very busy and no loaners despite spending $1,680 at dealership. Communication is excellent. Nice use of Tech for alerts. Great Advisor Sal. Very busy and no loaners despite spending $1,680 at dealership. More