Ferman BMW

This dealership has been so good to me and my family and I would only choose to buy a car from them. I would only choose to buy a car from them. More

I am used to exceptional service at my Northern BMW dealership. With the exception of Sal, the service I received was very disappointing. When I first called to schedule service as a new customer, th dealership. With the exception of Sal, the service I received was very disappointing. When I first called to schedule service as a new customer, the person answering the phone said he had never heard of an Alpina car. I had to spell it for him. I told him I needed front brakes on an Alpina b6. He scheduled my appointment for a BMW i3. When I arrived, after a 30 minute drive through heavy traffic, I was told they would have to check to see if they had the parts in stock. The parts were not in stock - a fact easily ascertained if anyone had bothered to check at the time I made my appointment or at any time in the intervening two weeks between my call and the actual appointment. So, I wasted an hour of my time even though the dealership knew both the model of my car and the precise parts needed. I was then quoted a price for the work, prepaid for the parts and came back two weeks later. Upon arriving I was told that the quoted price was not correct because the “tech” had “forgotten” to include the price of all of the parts and the actual charge was $60 higher. Having spent two hours on the road, one completely unnecessary, and being charged higher than the written quote, you can be assured I will not be back. More

convenient clean efficient cordial is concerned about clients listens to advice to improve comfortable environment clients listens to advice to improve comfortable environment More

Great experience! Mary was awesome to work with from start to finish. Love my new to me X3 Mary was awesome to work with from start to finish. Love my new to me X3 More

During my last service I found Ferman BMW staff to be very courteous, professional and helpful. Even got refreshed by the company genius on some of the technical features offered by the car. It was a gr very courteous, professional and helpful. Even got refreshed by the company genius on some of the technical features offered by the car. It was a great experience. More

Easy, quick car buying experience I’ve had in quite some time. Nice job Pat! time. Nice job Pat! More

Customer service is attentive, quick, and thorough, and no information is hidden. Had a smooth experience during a very stressful time no information is hidden. Had a smooth experience during a very stressful time More

Good service advisor and master mechanics blah blah blah blah blah blah blah blah etc blah blah blah blah blah etc More

Ferman BMW goes out of their snd time to take care if they’re customers. All through the process Mary Keller was available for any questions we had and would up date us with the status of our purchase. E they’re customers. All through the process Mary Keller was available for any questions we had and would up date us with the status of our purchase. ER have used the service department in the past and know first hand they are reliable. And yes we will be recommending Ferman BMW to friends and relatives More

Dan at ferman bmw was outstanding. Went out of his way to help, including come in on his days off to make sure everything I needed was taken care of. I love my new bmw. Went out of his way to help, including come in on his days off to make sure everything I needed was taken care of. I love my new bmw. More