Ferman BMW

My experience at the dealership was refreshingly positive. From the moment I arrived, I was greeted with a warm and welcoming atmosphere that made me feel at ease. positive. From the moment I arrived, I was greeted with a warm and welcoming atmosphere that made me feel at ease. More

David, Josh, Jeff and Doug were an absolute pleasure to work with and our experience from beginning to end was enjoyable and easy. Highly professional, experts in their fields and far superior to others work with and our experience from beginning to end was enjoyable and easy. Highly professional, experts in their fields and far superior to others we’ve dealt with before. More

Cesar was our representative and we are grateful for his assistance in getting our cars serviced. He was able to provide us with a loaner for an extended period of time as our car is being repaired. We high assistance in getting our cars serviced. He was able to provide us with a loaner for an extended period of time as our car is being repaired. We highly recommend Cesar!! More

I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More

This is a great dealership! !! Very knowledgeable and courteous kept us informed through our entire appointment. !! Very knowledgeable and courteous kept us informed through our entire appointment. More

Excellent service and communication throughout the service They communicate with me excellent and I would highly recommend them for all BMW service needs service They communicate with me excellent and I would highly recommend them for all BMW service needs More

They have always taken care of my vehicle with care BMW service has been excellent service has been excellent More

I asked to have my windows tinted while the vehicle was in the shop for 4 weeks and when I picked it up, they were not. in the shop for 4 weeks and when I picked it up, they were not. More

Went onsite 3 times to get a part under warranty replaced and took 3 days out of work. The last time they sent me away because I had a small cabinet in the car and they could not service the car with stuff i and took 3 days out of work. The last time they sent me away because I had a small cabinet in the car and they could not service the car with stuff in it. I should have been told prior to arrival. It is a one hour drive each way and I asked for a manager to reach out and heard nothing. I went to the dealership in St. Petersburg, fixed first visit and great service. I'm in the market for a few more cars and I will go there now. More

Very professional, the overall experience from this dealer has been leagues better than the majority of other BMW dealers in our area. dealer has been leagues better than the majority of other BMW dealers in our area. More