Ferman BMW

From my first interaction with the internet department to driving off the lot, this was a very pleasant experience. No pressure from sales or the finance office. Everyone I talked to actually knew the answer driving off the lot, this was a very pleasant experience. No pressure from sales or the finance office. Everyone I talked to actually knew the answers to my questions. Mary was my salesperson and is very knowledgeable about BMWs and is a pleasure to deal with. Karl, the general sales manager worked with me over the phone regarding my trade and was always up front and honest. The finance department didn't try to push me into anything I didn't want. Overall they get an A+. Go there, buy a car and have no regrets! More

Dan MacDonald did an amazing job working with us as we were looking for a car. We dealt with a handful of dealers (mainly Mercedes) in the Orlando area and had the worst experience with them. Ferman had were looking for a car. We dealt with a handful of dealers (mainly Mercedes) in the Orlando area and had the worst experience with them. Ferman had exactly the car we were looking for at a less expensive price than Orlando dealers and even though they were 2 hours away Dan did such a great job virtually showing us the car and answering questions that we drove to see it. Dan went above and beyond- sent a personalized video showing us the car, kept in touch, and was not pushy at all - he even offered to meet us halfway to give us a test drive. once we got to the dealership Dan had the car ready and all the staff were very friendly. Any question we had, Dan immediate went to find out an honest an complete answer- even grabbed a mechanic from their shop to give us more information. Dan is a man of his word and came through with everything he said he would. I highly recommend Dan and Ferman- even if you live out of the Tampa area. Dan is the man! More

I was the purchaser of a 540i and a complete maintenance package and Ferman service department has made good on their promise to fix anything, everytime. package and Ferman service department has made good on their promise to fix anything, everytime. More

Service dept. has priced itself too high , they now charge $ 174 .00 per hour for labor . Most shops charge half of that or less . I will not be returning charge $ 174 .00 per hour for labor . Most shops charge half of that or less . I will not be returning More

Excellent customer service, service completed in a timely manner, great communication throughout the process. Repairs all completed to a high spec and car available before expected completion manner, great communication throughout the process. Repairs all completed to a high spec and car available before expected completion More

I have a 335d. 10 years old but still ran great. Only 85000 miles. Still good for a diesel. not sure what happened but someone there put the wrong exhaust fluid in the car and now it doesn’t run at all. 85000 miles. Still good for a diesel. not sure what happened but someone there put the wrong exhaust fluid in the car and now it doesn’t run at all. More

Jamie was friendly, honest, knowledgeable and communicated very well. Will definitely continue to service my vehicle with her, and have recommended her to some others communicated very well. Will definitely continue to service my vehicle with her, and have recommended her to some others More

Always a pleasure visiting this dealership. The staff are friendly and courteous. Nick is awesome to deal with and makes the experience painless. I've worked with several BMW dealerships in the area an are friendly and courteous. Nick is awesome to deal with and makes the experience painless. I've worked with several BMW dealerships in the area and Ferman is hands down the best. More