Ferman BMW

Horrible. I brought my 2007 BMW into service, to have the a/c diagnosed. I was informed there were 2 problems with the a/c. I had those fixed, and the a/c was still not working. I looked at the paperwork the a/c diagnosed. I was informed there were 2 problems with the a/c. I had those fixed, and the a/c was still not working. I looked at the paperwork I was given. They had the wrong VIN #, Car, and mileage. I called to see what could be done to have this corrected, and the “customer service” I received was HORRIBLE! They said it was not their problem it was not fixed. After spending hundreds of dollars from being told from your service department that this is what is wrong and it was not. Why should I have to pay for a diagnostic when the information they gave me was incorrect from day 1. Very rude, unprofessional, and horrible customer service. I was told I would Get a call back and here we are 2 weeks later and still no phone call. I would not recommend the service department. More

Great Experience Great experience buying from Ferman! Cleo our salesperson was super nice and efficient. Sales manager and F&I Manager were great also. Also had an awe Great experience buying from Ferman! Cleo our salesperson was super nice and efficient. Sales manager and F&I Manager were great also. Also had an awesome experience with their after the sale service. They really went beyond to make us happy with our decision to purchase from Ferman More

All was good we got oil change and tires checked. Good customer service. Place was cleaned and with all covid 19 measurements for the public in code. customer service. Place was cleaned and with all covid 19 measurements for the public in code. More

Minimal waiting time at the dealership. All precautions were taken in light of the current pandemic. Car was well washed and cleaned. Overall great service. were taken in light of the current pandemic. Car was well washed and cleaned. Overall great service. More

Cesar was very helpful, he went above and beyond to make sure the problems with my car was fixed properly. I appreciate Ferman and Cesar. sure the problems with my car was fixed properly. I appreciate Ferman and Cesar. More

Cesar Tereso is absolutely the best Service Advisor ever!! He is consistently great and the reason I return to Ferman BMW for service on both of my 2 BMW’s. ever!! He is consistently great and the reason I return to Ferman BMW for service on both of my 2 BMW’s. More

Ferman BMW has done a great job servicing our BMW’s for years. Cesar in customer service has been outstanding to work with and we really appreciate going the extra mile for us! years. Cesar in customer service has been outstanding to work with and we really appreciate going the extra mile for us! More

This is the last time I’ll bring my car to Ferman. 3 out of the 3 times have been terrible experiences with extremely rude service. of the 3 times have been terrible experiences with extremely rude service. More

Robert, Aaron, David, and the rest of the sales team were very helpful and professional. They made my experience at the dealership wonderful and I will be sure to refer others who are in the market for a BMW very helpful and professional. They made my experience at the dealership wonderful and I will be sure to refer others who are in the market for a BMW to this team. More

Scott Douglas from the finance department was very professional and resolved my problems with some lease balance charges . I definitely appreciate all he has done for me. professional and resolved my problems with some lease balance charges . I definitely appreciate all he has done for me. More