Ferman BMW

Nick Hawk is always on point! The Customer service is always exceptional and you are guaranteed to leave the BMW dealership extremely happy. Thank you for always helping in all si The Customer service is always exceptional and you are guaranteed to leave the BMW dealership extremely happy. Thank you for always helping in all situations. More

Extraordinary Robert was very achnowledgeable and friendly. He made the whole experience pleasent and stress free. I would recommend Ferman BMW and there staff to a Robert was very achnowledgeable and friendly. He made the whole experience pleasent and stress free. I would recommend Ferman BMW and there staff to anyone. More

Service rating I wish I could rate the advisor Jimmy as he gave me a discount on the expensive service repairs however am only rating good due to 1) they didn't even I wish I could rate the advisor Jimmy as he gave me a discount on the expensive service repairs however am only rating good due to 1) they didn't even wash my car after servicing and they didn't vacuum the vehicle either. Usually after service, repair centers always make sure vehicle is clean upon picking it up. I didn't expect a detail but did expect it to be washed and cleaned for pickup. More

Poor communication and follow up—no return calls. I had a simple service appointment for a battery change, I had specific questions pertaining to my service, I contacted the service advisor multiple t I had a simple service appointment for a battery change, I had specific questions pertaining to my service, I contacted the service advisor multiple times, I left the service advisor multiple voicemails and I also called the service manager and left him a message with no response.The reason for the low rating is for the lack of follow up. I have purchased multiple cars with Ferman, will not take my car back for service. I also had a SOS prompt that was not fixed as requested. Jack Tomasino, MD More

Excellent customer service Caesar was, by far, the best service technician. He was courteous, professional, helpful and knowledgeable. I will be back to this location whenever Caesar was, by far, the best service technician. He was courteous, professional, helpful and knowledgeable. I will be back to this location whenever service is required. More

Very satisfying This is the second questionare I filled out but will say my experience was gratifying and pleasant. Would refer anyone with a Mini Cooper to go for se This is the second questionare I filled out but will say my experience was gratifying and pleasant. Would refer anyone with a Mini Cooper to go for servicing. More

Great customer service 👍 great cars Ferman really went to lengths to get me into this mini and I had great customer service w Bob, he really worked hard to get me in this mini. Joe the f Ferman really went to lengths to get me into this mini and I had great customer service w Bob, he really worked hard to get me in this mini. Joe the finance guy was also very helpful and personable. He made the experience very relaxing and pleasureable More

Purchase of 2019 BMW X5 Ferman BMW was great to work with. Sales folks were very professional and easy to work with. I would recommend Ferman to friends and family. Ferman BMW was great to work with. Sales folks were very professional and easy to work with. I would recommend Ferman to friends and family. More

Excellent Had a great experience, excellent communication and my problem resolved very quickly. Doug also moved my car to a spot where I would be able to pick i Had a great experience, excellent communication and my problem resolved very quickly. Doug also moved my car to a spot where I would be able to pick it up after hours. I’m so grateful. More

Great Service I brought my car in because it was loading bevine pressure while driving. They let me know what other improvements I could make, and fix everything ve I brought my car in because it was loading bevine pressure while driving. They let me know what other improvements I could make, and fix everything very timely. Now my car runs great! More