Ferman BMW

Best experience I have purchased a lot of cars but this was without a doubt the best experience I have ever had. The initial process with with Phil was easy and then I have purchased a lot of cars but this was without a doubt the best experience I have ever had. The initial process with with Phil was easy and then he handed me over to Alex. Alex was very knowledgeable and when he didn’t know the answer to my question he found it out. A great overall experience. More

Great Sales Guy Thank you to Marco for his help in picking the perfect vehicle and making it a smooth transaction. Your the best!! Keep up the great work! Thank you to Marco for his help in picking the perfect vehicle and making it a smooth transaction. Your the best!! Keep up the great work! More

Great Experience Thank you Charlie for making my experience getting my BMW so pleasurable. You made everything as efficient as possible and are the perfect example of Thank you Charlie for making my experience getting my BMW so pleasurable. You made everything as efficient as possible and are the perfect example of doing whatever you need to do to make the customer happy. Coming in on your day off to make sure my pick up went smoothly was beyond the call of duty. I am sure you will be running that dealership the next time I need a car! More

Outstanding customer service I purchased my 2010 BMW 328i in 2013 at Ferman BMW, Palm Harbor Fl. Mr. Ceasar has been my primary service advisor. Mr. Ceasar dedication and profess I purchased my 2010 BMW 328i in 2013 at Ferman BMW, Palm Harbor Fl. Mr. Ceasar has been my primary service advisor. Mr. Ceasar dedication and professionalism is a great representation of Ferman BMW. Due to his concern for the customer, my vehicle is performing as a BMW should. Thanks again. Mr. Chodorowski has also given me great advice and support over the years. Thanks. Mr. Pelletier has been a great support. He has informed me of any entitlements that I was eligible for. Thanks again. More

Nobody does it better. What more can I say. These guys are professional and do there job with charm and grace. The met and exceeded my expectations. Thanks to all that helpe What more can I say. These guys are professional and do there job with charm and grace. The met and exceeded my expectations. Thanks to all that helped me. I am greatly impressed. More

Bob was awesome Bob was pleasant to work with and went a ove our expectations. He was hands on in installing the back privacy shield and gave us new floor mats. Bob Bob was pleasant to work with and went a ove our expectations. He was hands on in installing the back privacy shield and gave us new floor mats. Bob also took care of some scratches in the paint. More

Another great experience Bought our fifth car from Derek. This time a Ferman Mini Countryman. Always trust Derek and Ferman to do a fair deal. This time the Mini brand won u Bought our fifth car from Derek. This time a Ferman Mini Countryman. Always trust Derek and Ferman to do a fair deal. This time the Mini brand won us over. Live 2 miles from another dealer but still traveled 30 miles. More

excelent curtessy by the advisor ...not listed below everything was done in excellent time frame and price under my extended warranty. prompt curtesy and knowledge of the adviser together with the repai everything was done in excellent time frame and price under my extended warranty. prompt curtesy and knowledge of the adviser together with the repair shop More

Disappointing Car was serviced on Saturday and then parked. Monday morning all 4 tires needed air. Wiper blade was screeching across the glass and unable to see Car was serviced on Saturday and then parked. Monday morning all 4 tires needed air. Wiper blade was screeching across the glass and unable to see in the rain. I needed a tire but you said they aren’t in stock and I really don’t need them yet, but soon. Tires were not rotated and I did not get any feedback from the tech regarding the many service errors I was receiving on my car. Oh snd I arrived on time for my appointment and had to wait 20 minutes to just sign off to leave the car. This was not quality service by any stretch of my imagination. There are lots of car makers, car dealers and car service center. I will think long and hard when thinking about where to buy my next car. BTW- this was not my usual service guy. But I would think any service guy should give the same service. More