Ferman BMW

Courteous and Considerate “Jamie”, the Mini Cooper service manager (formerly the BMW service manager) was very professional, courteous, and very considerate throughout the tran “Jamie”, the Mini Cooper service manager (formerly the BMW service manager) was very professional, courteous, and very considerate throughout the transaction of my service needs. “Jamie” provides me with a cost estimate and kept me informed of the progress of my vehicle through the servicing process. Ferman Mini Cooper will receive any future business from me, due to the diligence and conscientiousness of “Jamie” the service manager. More

Disapointed Ive bought 4 BMW’s from Ferman and my last two visits weee very disapointing. In Sept i walked around showroom floor for 20 min looking at high end ca Ive bought 4 BMW’s from Ferman and my last two visits weee very disapointing. In Sept i walked around showroom floor for 20 min looking at high end cars. No one asked me if i needed anytging. My last two cars were on the showroom floor when i bought them. Brian was not there on this day Last week i came in for routine servce. Both valet guys were reading their phones and chatting. Totally ignoring me the entire time it took to put my roof up and clear my car. It was 8:30am. I walked in and asked jamie where can i check in. She pointed to the two valet guys. No need to go on. More

Minicoop 2009 Darlene King helped me again, she was very acknowladgabke,nice and profesional. The service was done fast, and efficiently. They diagnosis they mad Darlene King helped me again, she was very acknowladgabke,nice and profesional. The service was done fast, and efficiently. They diagnosis they made was to the point, they fixed the coolant leak and stopped the problem. More

Above and Beyond Shout out to Courtney for her excellence in customer care! She arranged a driver to return my license after I left it at service center. Amazing way t Shout out to Courtney for her excellence in customer care! She arranged a driver to return my license after I left it at service center. Amazing way to show customers going above and beyond is just routine. Thank you More

Best In Service and Honest And Clear Response Hi All, I have been looking for the car from last one year and looking for the best deal . As an immigrant it is very hard to get the car which you Hi All, I have been looking for the car from last one year and looking for the best deal . As an immigrant it is very hard to get the car which you want for the amount of money that you are spending . I went to ferman said i want this type of car and X is the best amount i am looking for . The negotiation was open clear and very well . Both the parties their was trying to understand us and where very helpful . Charles Fernandes was very clear , honest and smart person to answer all the question . I would recommend this dealer and Charles Fernandes will be the best person to connect to get what you want at the rate you want . More

Frustrating 1st time Experience To be frank it didn’t meet my expectations of a BMW dealership. Below are a few specific takeaways. 1. I called the office before my appointment s To be frank it didn’t meet my expectations of a BMW dealership. Below are a few specific takeaways. 1. I called the office before my appointment stating that I needed a loaner car since it was a service engine soon issue and would likely not be resolved on Saturday. I was told that I could not request a loaner on Saturdays. Thankfully I was able to get a loaner. 2. I was told the cost would be about 600 and I ended up being charged almost 800. Almost 100 bucks was taxes. I was usually told a breakdown of the fees and the cost was either close if not below the estimate I received when having my car serviced at other BMW dealerships. In this case it was much higher. 3. When I was given my car back I sat down and noticed that my low tire light was on. I thought a basic inspection of the car occurred during my visit including filling the tires if needed. I also filled up the loaner air tires when the light came on my second day in driving the car. I’m glad to share additional thoughts if someone wants to call and discuss this further. More

Great customer service . Gary and Joe were both wonderful to work with and I'll definitely be back in these years to lease my next vehicle. . Gary and Joe were both wonderful to work with and I'll definitely be back in these years to lease my next vehicle. More

Excellent service is customary! Cesar never fails to provide excellent service as well a mini in service for my 328i! He follows through on details and ensures I understand all aspec Cesar never fails to provide excellent service as well a mini in service for my 328i! He follows through on details and ensures I understand all aspect of my cars’s care. The detail shop and the loaner department are wonderful, too. Who doesn’t love a BMW loaner?! More

Worth the wait Ever since I got my Mini, I’ve always had it serviced in this service center. Staff are nice and accommodating, the waiting area is comfy and the tech Ever since I got my Mini, I’ve always had it serviced in this service center. Staff are nice and accommodating, the waiting area is comfy and the techs are great. Never had a reason to go somewhere else yet. More

Great service experience When my check engine light went on the Ferman service department got me in the next day for service. While they had the car they also completed a coup When my check engine light went on the Ferman service department got me in the next day for service. While they had the car they also completed a couple of manufacturer engineering changes and gave me a loaner car to use while they completed the work. Very satisfied with this dealership. More