Ferman BMW

Great! The entire experience was great from beginning to end. Alex was awesome to work with! I would definitely recommend Alex and this dealership to anyone The entire experience was great from beginning to end. Alex was awesome to work with! I would definitely recommend Alex and this dealership to anyone looking for a car. More

5 star service advisor- Stefanie Recently Stefanie became my service advisor and I couldn’t be more happy! Stefanie is personable, energetic, and provides quality customer service. S Recently Stefanie became my service advisor and I couldn’t be more happy! Stefanie is personable, energetic, and provides quality customer service. She is the perfect addition to BMW team and because of her I will be coming back. Stefanie worked with me to ensure all my car issues were sorted and my BMW was in top shape. More

They did the right thing! I purchased my 2013 X3 AS-IS from Ferman BMW in July 2018. Two months later I was faced with an engine that needed to be replaced. When I called Fer I purchased my 2013 X3 AS-IS from Ferman BMW in July 2018. Two months later I was faced with an engine that needed to be replaced. When I called Ferman BMW, Brian Pelletier didn't hesitate to do everything he could to help. I spoke with the GM, Bob Murray about my situation, he was empathetic & helped with this very expensive problem. They provided me with a loaner car for the entire time they had my car for repairs. I worked with Nick & Paul Scaglione to get me car back on the road. After being without my car for about a month, I picked her up today. This dealership had no obligation to help me with this issue. From day one, they owned the problem, worked with me & made a bad situation a little more bearable. This dealership has a client for life! More

A pleasure to deal with. We were looking for and found the perfect car to meet our needs and desires. Brian our sales advisor was nothing short of professional and courteous We were looking for and found the perfect car to meet our needs and desires. Brian our sales advisor was nothing short of professional and courteous at all times. His demeanor and knowledge of his product was exceptional. Coming to an a final agreement involving both Brian and Karl was handled very well and all parties were satisfied with the result. An atta boy goes out to both Joe (finance) and Toby (technical overview of car) making our experience with Ferman a PLEASURE! More

Dependable Service Service was performed on our vehicle and it was completed in a timely manner. I was made aware of any issues and kept in contact with Nick. Service was performed on our vehicle and it was completed in a timely manner. I was made aware of any issues and kept in contact with Nick. More

Great staff Service department was friendly and very quick. They gave me a estimated time of a few days till I had my car back but was happy to hear it would be r Service department was friendly and very quick. They gave me a estimated time of a few days till I had my car back but was happy to hear it would be ready the next day. More

Professional helpful enthusiastic about everything Mini. We have purchased two minis from Ferman Mini of Tampa Bay, although it’s a long drive from where we live we would not go anywhere else. Starting with We have purchased two minis from Ferman Mini of Tampa Bay, although it’s a long drive from where we live we would not go anywhere else. Starting with the sales people Jack Rowland in particular who has now left (that must be a lost to them) to the service team people to the guy who comes and collects my mini for service it’s all first class well done Ferman! More

Exceptional service From scheduling my appointment to getting my car back the service provided was top notch. The new online system for communicating areas that needed to From scheduling my appointment to getting my car back the service provided was top notch. The new online system for communicating areas that needed to be addressed simplified communications. Great job Darlene.! More

Efficient, down to earth, kind The used car department was impressive all the way around. Scott was an awesome salesman. Haggle free experience. The business manager really worked o The used car department was impressive all the way around. Scott was an awesome salesman. Haggle free experience. The business manager really worked on getting the best interest rate... overall great experience! More

Great and easy Dan Macdonald and Tom Horton were a great help and personable. I let them know what I was interested in and they made it work for me Dan Macdonald and Tom Horton were a great help and personable. I let them know what I was interested in and they made it work for me More