Ferman BMW - Service Center

Service was efficient. Got a loaner which I appreciated. Jamie had great follow up. Will be back. Got a loaner which I appreciated. Jamie had great follow up. Will be back. More

Very overpriced for repairs and labor. I believe some service dept employees are not honest. I believe some service dept employees are not honest. More

Service was excellent and quick. The service was finished within the same day. Jamie also explained everything very well before the service was started. The service was finished within the same day. Jamie also explained everything very well before the service was started. More

They never seem to fix things right away and don’t answer my questions. Lots of problems my questions. Lots of problems More

Sal, my service provider, is nothing short of exceptional – displaying an unwavering commitment to excellence, attentiveness, and genuine care. Over the past two years, I've entrusted my BMW to Sal, and I lo – displaying an unwavering commitment to excellence, attentiveness, and genuine care. Over the past two years, I've entrusted my BMW to Sal, and I look forward to an enduring partnership that maintains this outstanding level of service as I continue my journey with this remarkable location More

Jeff and team are great :) Jeff goes the extra mile to make things right. Thank you make things right. Thank you More

Sal is great! Great customer service! I love the inspection videos and the car reports. Thank you Ferman BMW! Great customer service! I love the inspection videos and the car reports. Thank you Ferman BMW! More

Did a great job. Great waiting area. Greeter was friendly and professional. Kept me informed. Great waiting area. Greeter was friendly and professional. Kept me informed. More

Roy was very helpful in getting my car fixed. Thanks again for your help and assistance Thanks again for your help and assistance More

Scheduling and turn around time on service was not bad at all. However, I brought my X5 in because of a rubbing sound from the back window. I was informed that it was a dry seal. The seal was cleaned and lub all. However, I brought my X5 in because of a rubbing sound from the back window. I was informed that it was a dry seal. The seal was cleaned and lubed and no more noise. But it appears that only that one particular seal was lubed because there is a faint squeak in an adjacent window. It would have been wise to just clean and lube them all. I guess I’ll just have to purchase product and do the other 3 myself🤨. A complimentary would certainly ease my heartburn🫣. But the service was just fine. More