Ferman BMW - Service Center

Sal is amazing! He’s always on top of my M car’s needs and truly makes the experience a good one. Ferman really prioritizes excellence in customer service. Instead o He’s always on top of my M car’s needs and truly makes the experience a good one. Ferman really prioritizes excellence in customer service. Instead of going to the dealership that’s close to my house, I travel several miles out of my way because of their great customer service. More

Always a personal experience with this group! From saws to service, communication and attention exceed expectations From saws to service, communication and attention exceed expectations More

Always good service. Cesar is always cordial and keeps me updated on status of my car. Cesar is always cordial and keeps me updated on status of my car. More

Mechanical repairs met expectations, but dealing with Genius rep on software updates was not satisfactory and items are still an issue. Worked with two different Genius reps and had to make 2 trips to de Genius rep on software updates was not satisfactory and items are still an issue. Worked with two different Genius reps and had to make 2 trips to dealership. Still need a third trip to resolve. More

Great service I know Most of the service advisors. I've worked with them for close to 10 years now. I've worked with them for close to 10 years now. More

My interaction with salesman Thomas Berges and the team at Ferman could not have been better. Everything was as advertised. They were helpful with the trade. The Genius, Leah, did an excellent job of orien at Ferman could not have been better. Everything was as advertised. They were helpful with the trade. The Genius, Leah, did an excellent job of orienting us to the electronics, and the paperwork went smoothly. More

It was performed Very quick and done right the first time! Love the prepaid Bmw maintenance program! time! Love the prepaid Bmw maintenance program! More

It was excellent except when I picked up my car. They knew when I was coming, I was paying cash and it still took forever. The next day I made a couple calls and it took the entire day for a respons They knew when I was coming, I was paying cash and it still took forever. The next day I made a couple calls and it took the entire day for a response. If it weren't for those 2 things(and I did not get a BMW pen I was promised)I would have given 5 stars. More

Cesar is the best service advisor and made sure we were taken care of while our car was being repaired. taken care of while our car was being repaired. More

In Tune With Your Needs For Service. Always A Smile On Their face When Goong Over Your Vehicles Needs. Very Repectful. My Service Adviser Sal Is Definitely A Gem At Ferman BMW. Always A Smile On Their face When Goong Over Your Vehicles Needs. Very Repectful. My Service Adviser Sal Is Definitely A Gem At Ferman BMW. More