Ferman BMW - Service Center

The advisors are very nice but how do I know the mechanics have done a good job? I can’t see them while they are working on my car. There are no pictures or videos. How do I know that they are not mechanics have done a good job? I can’t see them while they are working on my car. There are no pictures or videos. How do I know that they are not creating future problems so that I have to bring my BMW back for service? I’ve always wondered about how honest mechanics really are. How do we really know what they are doing to our vehicle when it’s in the service center? Btw, I paid $1900 for front and rear brake pads and rotors. I was hoping it would be covered under the 50k warranty but since I am the 2nd owner, my car is not eligible. Before that I took my car in to Ferman and they replaced a dead battery and performed a routine oil change. Everything seemed fine but the next day, the “service due” and “oil level is dangerously low” messages appeared. I took it back in and they said that they must of forgot to reset the message center. It made me worry because that does not add up. What if they changed the battery out, drained the oil but forgot to add oil? Or what if they did not perform it all? From what I understand, the diagnostic monitoring system on BMW are very sensitive and accurate so why would it read that way if they performed an oil change. The staff there is amazing but it’s very difficult to get a hold of anyone in Service Department by phone. More

Ferman BMW service is fantastic. We took our new vehicle in for wheel damage for an insurance claim and they worked to get the parts in and repair done as fast as they can. With supp We took our new vehicle in for wheel damage for an insurance claim and they worked to get the parts in and repair done as fast as they can. With supply chain issues they even ordered parts from other dealers. More

Service pointed out things needed for our x3. And did a good job on the oil change. And did a good job on the oil change. More

Great experience I got an appointment quickly. My wait was short and sweet. Knowledgeable and skilled technicians. My wait was short and sweet. Knowledgeable and skilled technicians. More

The service was terrific! Thank you for getting me in and out so quickly! Very professional. Thank you for getting me in and out so quickly! Very professional. More

Always willing to go above and beyond to help. Very courteous and honest. All my service is done at Ferman. Very courteous and honest. All my service is done at Ferman. More

Very professional and excellent customer service. Our advisor went above and beyond to make sure we had a great experience. I was happy the work ended up costing less than they estimated. Our advisor went above and beyond to make sure we had a great experience. I was happy the work ended up costing less than they estimated. More

Dropped off car in perfect working condition, now needs $6 to fix what was not broken when I dropped it off. Not happy $6 to fix what was not broken when I dropped it off. Not happy More

What a friendly atmosphere at Ferman BMW from the moment I arrived I was greeted by by employees at the door and then at the service desk. Courtney was so helpful with my vehicle problem and when asked abo I arrived I was greeted by by employees at the door and then at the service desk. Courtney was so helpful with my vehicle problem and when asked about how long it would take to complete the repair she checked and told me about two and a half hours. Yep it was completed in just that time with a car wash. More

Great service. Car returned in promised time. Very professional and friendly staff. Never try to oversell me or push unwarranted service. Car returned in promised time. Very professional and friendly staff. Never try to oversell me or push unwarranted service. More