Ferman BMW - Service Center

Always accommodating, great communication. I trust we are getting the service we need and it is completed correctly. Our service agent, Jamie, is awesome!!! I trust we are getting the service we need and it is completed correctly. Our service agent, Jamie, is awesome!!! More

I was greeted at the service entrance, the young gentleman was polite and explained where I was to go. I was then introduced to my service representative (Jamie) she explained everything to me. I wa gentleman was polite and explained where I was to go. I was then introduced to my service representative (Jamie) she explained everything to me. I was very impressed with the waiting area and very happy with your service. Will definitely be back More

Always helpful and friendly. clear explanations of what service is needed and cost upfront. No surprise charges. clear explanations of what service is needed and cost upfront. No surprise charges. More

Tire was 3 weeks out of warranty and Ferman just overcharged me for a new tire. overcharged me for a new tire. More

Excellent service. The staff is very helpful and friendly. I always enjoy coming to this dealership when I have a question or problem. The staff is very helpful and friendly. I always enjoy coming to this dealership when I have a question or problem. More

Sal is the absolute best. Wonderful gentleman with exceptional customer service. Valet is wonderful as well. Wonderful gentleman with exceptional customer service. Valet is wonderful as well. More

I was able to have my regular service person and he handled everything in a professional manner. My previous appointment was disappointing (had to deal with someone else) handled everything in a professional manner. My previous appointment was disappointing (had to deal with someone else) More

Service was performed quickly and professionally. Advisor was very helpful and valet service was super convenient. Advisor was very helpful and valet service was super convenient. More

Very professional and thorough. I only take my car here because of the service. Sales rep was great as well as the finance manager. I only take my car here because of the service. Sales rep was great as well as the finance manager. More

They always discuss everything and explain recommendations fully, with videos so I understand what the service advisor is seeing when a repair is recommended. I feel very confident when a rep recommendations fully, with videos so I understand what the service advisor is seeing when a repair is recommended. I feel very confident when a repair is done, it will be done correctly the first time.. I have always been treated extremely well, Even if I’m dressed in t-shirt and jeans, I’m treated with respect and kindness. I highly recommend Ferman BMW. More