Ferman BMW - Service Center

My BMW X2 with 19,500 miles was brought in for service and Sal tried to convey that I needed 4 sets of brakes and 4 rotors replaced totaling about $2400. He then needlessly suggested changing 2 tires pre and Sal tried to convey that I needed 4 sets of brakes and 4 rotors replaced totaling about $2400. He then needlessly suggested changing 2 tires prematurely to come to roughly a 3k repair. I serviced the vehicle at a shop that specializes in luxury German vehicles and accomplished the appropriate remedy for $510. I was advised that this seemed to be from a vehicle defect and unlikely to be a wear and tear issue.. The service department at Ferman disgusts me. More

Quick and painless. Easy appointment scheduling, parts in stock, in and out quickly. Great feedback from advisor. stock, in and out quickly. Great feedback from advisor. More

Outstanding experience. Friendly and efficient staff. Best service departments I’ve dealt with in Tampa Bay area. Best service departments I’ve dealt with in Tampa Bay area. More

The service manager was very polite and friendly. Sal made sure to ask me if I needed anything such has drinks and snacks. The over all visit gave me a feeling and warmth and at ease. made sure to ask me if I needed anything such has drinks and snacks. The over all visit gave me a feeling and warmth and at ease. More

Horrible horrible horrible uneducated techs that couldn’t figure out that coils went bad , instead tried to charge me $300+ to do idrive update and that failed too, at the end they said come pic the car up w figure out that coils went bad , instead tried to charge me $300+ to do idrive update and that failed too, at the end they said come pic the car up we can’t fix it , went to a private shop they changed the coil pack and problem solved! If I could leave a -10000 start review I would , would never ever go there again and will tell everyone I know to never take their BMW there !!! More

Service department is great. Finance department is a big disappointment. When I request my warranty info a few months back, I was told there is only one person working in that department and he will have to disappointment. When I request my warranty info a few months back, I was told there is only one person working in that department and he will have to call me back. Never receive call back. Very bad customer service More

Fantastic experience! Cesar was a terrific and the entire experience was flawless and professional for the appointment setter to the pickup!! experience was flawless and professional for the appointment setter to the pickup!! More

Timely and courteous attention to the issue; Prompt follow-up. The problem was addressed to our satisfaction follow-up. The problem was addressed to our satisfaction More

I didn’t receive satisfactory service when my stereo failed within 2 months of purchasing my vehicle failed within 2 months of purchasing my vehicle More

4K to repair the backlighting of my nav system display, 8 months after the warranty expired. Suck critical components should not fail on a vehicle with 36 thousand miles. These are the things that make a p months after the warranty expired. Suck critical components should not fail on a vehicle with 36 thousand miles. These are the things that make a person consider switching brands. More