Ferman BMW - Service Center

The service was completed. The communication was poor. When I asked about an issue, the response felt like a “guess” rather trying to understand. Attempted to reach service manager 3x, no return call. When I asked about an issue, the response felt like a “guess” rather trying to understand. Attempted to reach service manager 3x, no return call. More

Everyone who works at Ferman BMW is fantastic. Everyone is always helpful and goes out of their way to make people happy. Couldn’t ask for a better staff. is always helpful and goes out of their way to make people happy. Couldn’t ask for a better staff. More

Chris Sanborn made sure all of my service requests were Chris Sanborn made sure all of my service requests were fulfilled with quality and offered an appropriate, progessional rim referral when the scope Chris Sanborn made sure all of my service requests were fulfilled with quality and offered an appropriate, progessional rim referral when the scope of service extended beyond what the dealership could provide. More

These are our first BMW’s. Furman is very close to our home. They have built a very professional dealership. They are thoughtful, responsive and knowledgeable. I have enjoyed the experience so far. home. They have built a very professional dealership. They are thoughtful, responsive and knowledgeable. I have enjoyed the experience so far. More

Ferman BMW is very customer oriented. The staff is nice, helpful and polite. They run a very good operation and I would recommend them to anyone. helpful and polite. They run a very good operation and I would recommend them to anyone. More

Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service te team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. Great service team. More

Passenger air bag was done on time efficiently and with absolute courtesy. My baby is an oldie but goodie and was handled as always by BMW staff gently and efficiently. Thank you Carmone. absolute courtesy. My baby is an oldie but goodie and was handled as always by BMW staff gently and efficiently. Thank you Carmone. More

I appreciate the way I was taken care of right at close. I barely made it before close and was fighting traffic with flat tires. Chris was very kind and got the car checked in for the next day. I barely made it before close and was fighting traffic with flat tires. Chris was very kind and got the car checked in for the next day. More

Good communication etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc etc More

Not one person actually spoke to me, no call or explanation of service. No one was available to get my car on pickup. Prices were exorbitant. explanation of service. No one was available to get my car on pickup. Prices were exorbitant. More