Ferman BMW - Service Center

Great job, thank you for working with me. You worked magic by getting me a loaner car! I greatly appreciate all your hard work and understanding. magic by getting me a loaner car! I greatly appreciate all your hard work and understanding. More

Make it 6 stars as they always do a great job. However, I must tell you that I HATE getting these surveys. I swear I can't even go to hamburger join without them wanting to know if they did good job. Yes you must tell you that I HATE getting these surveys. I swear I can't even go to hamburger join without them wanting to know if they did good job. Yes you did good! "Ribbons for Everyone" BTW: I do not know most of these people, so gave them all 5 Stars. If it helps, tell them I love them. Jim More

Great service and communication. Sal was friendly and knowledgeable and ensured I was communicated with every step of the way. Couldn’t be happier with the experience. knowledgeable and ensured I was communicated with every step of the way. Couldn’t be happier with the experience. More

Sal took such good care of me!!!!! He really took the time out to keep in contact with me about my car and was very reassuring!!! They also had my car back to way faster than I was expecting!!! Thank you time out to keep in contact with me about my car and was very reassuring!!! They also had my car back to way faster than I was expecting!!! Thank you so much Sal!!! More

Nick is always courteous,, professional and he follows through to make sure I am completely satisfied. He calls back to make sure everything went well.. through to make sure I am completely satisfied. He calls back to make sure everything went well.. More

The service I received was above and beyond from the service advisor I dealt with over the phone to the valet service that I was provided. Thank you very much service advisor I dealt with over the phone to the valet service that I was provided. Thank you very much More

My service contact (Caesar) was excellent, but I was disappointed to see a “check coolant” message two weeks after a major maintenance visit. While I’m welcome to return, all fluids should have been ad disappointed to see a “check coolant” message two weeks after a major maintenance visit. While I’m welcome to return, all fluids should have been addressed so as to not waste my time. More

First of all it took a couple days for someone to call me and schedule. The actual service was done quickly but the car came back to me dirty both inside and out! I know this is not the norm for them. I got and schedule. The actual service was done quickly but the car came back to me dirty both inside and out! I know this is not the norm for them. I got a burnt steak so I'm just letting you know. More

Sal Always friendly goes out of his way. Add 2 nails in my rear tire South quickly repaired me place my tires minimum time spent at the service department my rear tire South quickly repaired me place my tires minimum time spent at the service department More