Ferman BMW - Service Center

Kudos Everyone was so kind, professional....what I can say "excellent" . From the gentleman who greet me, then James, to the Enterprise guys (sorry forgot t Everyone was so kind, professional....what I can say "excellent" . From the gentleman who greet me, then James, to the Enterprise guys (sorry forgot their names, from Puerto Rico and Colombia) , all were great. Thank you so much More

Brian has been so amazing to work with - he goes above and beyond to help his customers whether it is sales or service - all with a smile and professionalism! and beyond to help his customers whether it is sales or service - all with a smile and professionalism! More

435i Repair Due to charge air system malfunction, needed to have my car serviced ASAP. Cesar in the Service Dept was very helpful in arranging an appointment alon Due to charge air system malfunction, needed to have my car serviced ASAP. Cesar in the Service Dept was very helpful in arranging an appointment along with a loaner vehicle. Car runs very well now More

My visit to German bmw was worth the trip.Ceaser is very knowledgeable of the bmw and very helpful in correcting my problem.I feel very good that there is a bmw dealer like Ferman close by. knowledgeable of the bmw and very helpful in correcting my problem.I feel very good that there is a bmw dealer like Ferman close by. More

Every time I come here they screw something up! Every time I come here something is royally screwed up, usually safety related! I came in May 1st after hitting an unavoidable rather large pothole Every time I come here something is royally screwed up, usually safety related! I came in May 1st after hitting an unavoidable rather large pothole on the left side of my car since I had a claim through the city. Everything went well, Nick the service advisor was great to work with. They put on 2 new left wheels, 2 new tires, TPMS and front left wheel bearing. Just today I go to rotate my rear tires left to right (rear right is wearing a bit faster) and find out that the rear left wheel has 3/5 lug bolts over-torqued, It took 280 ft-lbs to release them! The torque spec is 140NM or 103 ft-lbs! This is absolutely moronic and causes a safety concern as the threads in the hub and bolts can be damaged, or the bolt stretched and then it snaps off as you're driving. The other time I was at the dealer was for the airbag recall, they forgot to plug in the BT antenna which disabled BT, they also in the process SMASHED the connector so it no longer fit together. Even further, they left greasy fingerprint marks all over the inside of the car, the A pillars, headliner etc. More

Great customer service. Sal was wonderful to deal with. I will definitely be back for service. I have 2 bmw’s now. Thank you so much will definitely be back for service. I have 2 bmw’s now. Thank you so much More

Getting an oldie back on the road Brought my 2003 325Ci in for cooling system repairs o I could get it back on the road reliably. They replaced the cooling system expansion tank at a Brought my 2003 325Ci in for cooling system repairs o I could get it back on the road reliably. They replaced the cooling system expansion tank at a reasonable price and in just a couple of hours. I have brought this car in for 15 years and they have always been good to work with, honest and fair. I would recommend Ferman without hesitation. More