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Ferman BMW - Service Center

Palm Harbor, FL

4.7
4,037 Reviews
Call Service Center (727) 785-3900

4,037 Reviews of Ferman BMW - Service Center

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February 13, 2025

The outside entrance area is well managed to process incoming cars fast and my advisor was very nice but it took long time to just get things started once inside. There was at least 10 customers being p More

by maruskam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Tyzio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
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February 13, 2025

Service was quick. Advisor is always friendly- I like that I’m assigned the same one every time. I like that I get a video report from the technician. More

by ginakugler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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February 13, 2025

Your sales rep was more than helpful to me for taking the time to help me with my purchase. Thank you Everyone for your business!!! More

by dejenkis2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Tyzio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Soto
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February 13, 2025

Always have had a wonderful experience at Ferman BWM Palm Harbor. The service advisor Sal and the entire staff from front to back has always been pleasant. That's why I continue to purchase BMW vehicles. The More

by cjw1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cleaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 13, 2025

Great service in a prompt time frame. I was really pleased with how Sal had everything set up and it was seamlessly executed. More

by Joshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Silcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 12, 2025

Overall poor communication! I still haven’t received my tags and registration. The 30 day tags expired a month ago. More

by taraya1222
Recommend Dealer
No
Employees Worked With
Scott Douglas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Cox
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Callipare
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

taraya1222 responded

1st it’s Taraya! 2nd I have the emails were I communicated clearly as well as the text messages from the salesman I worked with. So let me address everything. It took Scott Douglas a few days to email me explaining what I needed to do to receive my permanent tags. He said once I pay the taxes I have to email him with a paid receipt. I called and spoke with him on or January 22 to confirm I received the email and will pay and email the receipt within the week. I sent him the paid taxes receipt on January 30th. I sent another email on February 5 inquiring about my tags and checking to confirm if he received the email. When I didn’t get a respond I began to call, I left him several voicemails. I called last week because I didn’t get a response to the emails or voicemails. I finally spoke to Scott again on Feb 6th and asked him if he received my email and if he could update me on the whereabouts of my tags. I quote “Ms Banks I just spoke to someone the other day and they are on the way all you have to do is check the mail. However, I checked the mails yesterday and it wasn’t there so I called yesterday, again! I spoke with a gentleman by the name Alejandro. He took time with me and got a response by a man name Don I believe, confirming he has the tags and will be shipped this weekend. He told me if I don’t have it by Monday to give him a call and let him know. I’m thankful for him because he’s the only person after signing the paperwork and sending you all the check that’s helped me because since there’s been minimal communication from the gentleman I worked with including the sales guy. Now when I went to pay my taxes the receptionist did confirm the taxes were already paid and I was confused. I asked if she could tell me who paid them and she said it was a business by the name of DGS (I think I have the name written down at home). I said I was going to wait for a receipt from the business or take it as a blessing if I don’t get an invoice from this business by the end of the year, just being honest. I was going to respond back privately but after reading your response again I can’t unfeel the rudeness so I’m choosing to respond publicly so further inform customers of the horrible communication as I stated. At this point because of the inconvenience, lack of communication and unprofessionalism from the sales guy Joe the taxes you say was paid by ya’ll should be pain and suffering. Now Karl because you tried to invalidate my experience and defend my poor communication comment based on my receipts and what I just explained can you please point out why no one informed me of you all paying the taxes especially considering I spoke with someone yesterday!? Or even further more can you explain why your response was rude and you missed named me?

February 10, 2025

Professional , fantastic communication, and extremely responsive . I had a unique service in which parts had to be ordered from Germany. All during the process Cesar kept me informed about the situation. More

by randmri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2025

Had tire replaced and made a quick visit to genius and Finance Dept. all very goo More

by lorendah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2025

Customer service was exceptional. Our service advisor, Andrew, was professional, knowledgeable and he cared about our concerns. Definitely the dealership to go to for service. More

by ERHARD0730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Summerhi
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February 10, 2025

A great experience with acquiring two vehicles on the same day. Great teamwork at the dealership and great help getting us acquainted with the cars (genius). Thank you! Very happy. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Comninel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff walstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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