Ferman BMW - Service Center

Rude Manager Jamie Jamie starred at me after I told him that I’d be 30 seconds to tell Nick Hawk something. As I was less he kept starring at me. He said that they fix Jamie starred at me after I told him that I’d be 30 seconds to tell Nick Hawk something. As I was less he kept starring at me. He said that they fixed my windshield wiper. I told him thanks. I don’t know why this was a big deal. It broke goi g through the car wash, so it should have been fixed. I told him to quit starring at me. Then he walked over to me still starring at me. I asked for a manager. He belligerently told me that he name was Jamie and that he was a manager. I asked if I could speak to his manager. I went inside and talked with the service manager. As I walked out Jamie walked up to us and continued in his obnoxious rant rant saying that yes, it was me. More

Misdiagnosis to the tune of $3500. Poor communication, no empathy, no negotiation even when diagnosis was wrong. Read my on-line review to find the whole story. A to the tune of $3500. Poor communication, no empathy, no negotiation even when diagnosis was wrong. Read my on-line review to find the whole story. And does no receipt or paperwork mean no history of my car being in your shop? More

Awesome service!!! OUTSTANDING service every time!!!! Jamie goes above and beyond!!! I wouldn't have my car serviced any where else. Very happy with the service I have OUTSTANDING service every time!!!! Jamie goes above and beyond!!! I wouldn't have my car serviced any where else. Very happy with the service I have received!!!! More

Professional, attentive, and friendly staff The employees at this dealership go above and beyond to make you feel important as a customer. The waiting area for service is very comfortable and w The employees at this dealership go above and beyond to make you feel important as a customer. The waiting area for service is very comfortable and well appointed. More

Very dissatisfied. too costly too often. Unlike any other I have had a total of four BMWs in the last 27 years and I have spent more time and money in less than two years than the last three combined. The ser I have had a total of four BMWs in the last 27 years and I have spent more time and money in less than two years than the last three combined. The service individual says that because of high mileage or unknown when parts will wear out. While true, all three of my three previous BMWs had 125,000, 117,500 and 138,000 miles respectively and if I add all the maintenance and repair bills, it won't add up to the amount I have spent at Ferman. I have essentially purchased a used auto with the costs. I have been a loyal BMW customer for almost three decades, my entire military career. I will not buy another BMW! More

Really Bad Tried to get a least 1200 dollars more out of me and damaged my wheel. Took it in for new tires. I would never refer or go there again. Tried to get a least 1200 dollars more out of me and damaged my wheel. Took it in for new tires. I would never refer or go there again. More

Very Disappointed Won't be back. I had service at another dealer which is a few miles further but I was very satisfied. Had to bring my car back twice. Won't be back. I had service at another dealer which is a few miles further but I was very satisfied. Had to bring my car back twice. More

Manufacturer recall My appointment was a Saturday morning and everything went smoothly and was on time. They estimated a couple hours and it ended up being a little less My appointment was a Saturday morning and everything went smoothly and was on time. They estimated a couple hours and it ended up being a little less than that. More

Amazing customer service from beginning through the follow u My normal service agent was not in when I showed up do to a family matter. Nick jumped in and made me feel like he had been my service agent forever. My normal service agent was not in when I showed up do to a family matter. Nick jumped in and made me feel like he had been my service agent forever. Ceaser is also great. More

Great customer advisor Nick has been our customer advisor for the last year or so and is always so professional. He goes above and beyond to stay in contact and keep things Nick has been our customer advisor for the last year or so and is always so professional. He goes above and beyond to stay in contact and keep things running smoothly! More