Ferman BMW - Service Center

Engine replaced Had car towed to Mini because I bought it there, but then was glad I did! Marc and Paul were extremely helpful, took time to explain everything (mor Had car towed to Mini because I bought it there, but then was glad I did! Marc and Paul were extremely helpful, took time to explain everything (more the once) and helped me deal with my insurance company which was fighting us all the way. They kept me informed and were always patient and friendly. More

Friendly service Purchased car from your dealership a few months ago. Had check engine light go on. Was able to get in right away. Diagnosed was done. No problem was f Purchased car from your dealership a few months ago. Had check engine light go on. Was able to get in right away. Diagnosed was done. No problem was found. I was not charged for anything plus you guys washed and vacuumed my car on top of that. I have not had a problem since. Marc helped as much as he could despite the fact you guys were having computer troubles that day I thought I was going to be stuck there a lot longer then I planned but was out surprisingly sooner. More

Gerat Service I always feel as if my needs have been addressed on the first visit. They are courteous and helpful. The waiting area could be improved; there is a I always feel as if my needs have been addressed on the first visit. They are courteous and helpful. The waiting area could be improved; there is a stark contrast with the BMW waiting area in the same dealership, just across the parking lot. More

BMW IS NOT WHAT IT USE TO BE This was a scheduled appointment. Due to service and car detailing I was to get a loaner. The loaner car staff is ALWAYS RUDE 100% of the time. They e This was a scheduled appointment. Due to service and car detailing I was to get a loaner. The loaner car staff is ALWAYS RUDE 100% of the time. They either hate their jobs or they hate people - either way they are rude. I had two umbrellas in the car when I dropped the car off and zero umbrellas when I picked the car up. It took me several Days to notice they were gone. On a side note I have had this car 1 year 5 months and I have had no less than 34 issues with the tires. 34!!! More

Emergency Care I was out of town visiting my daughter when the engine light came on. They were able to see me early the next day and fix the problem (I was leaving I was out of town visiting my daughter when the engine light came on. They were able to see me early the next day and fix the problem (I was leaving the following day). This dealership has always beenvery accomodating. I always seemto have a car issue when visiting Florida. Aprevious time there was a short in the car door handle which was draining the battery and causing computer issues. This required obtaining a spare part from New Jersey and agin there was a time constraint. They provided a loaner for a couple of days until they could get the part in. Again, they provided excellent service. More

Omg the best How can you beat working with Nick and Jamie in service? And Joe Smitha in Parts dept? What a team! Waiting for me when I walk in, loaner car ready, t How can you beat working with Nick and Jamie in service? And Joe Smitha in Parts dept? What a team! Waiting for me when I walk in, loaner car ready, text updates and my car clean when I get it back! The GSM Karl even comes out to say hi! More

Had my car in service You guys are way high priced i have an extended warranty on my car and they payed for parts and some labor i was charged 600 for the difference i coul You guys are way high priced i have an extended warranty on my car and they payed for parts and some labor i was charged 600 for the difference i could have went anywhere and had my car repaired and would have just payed my deductible you are way over priced i will buy a car from you but ill never have it serviced from you More

yearly service brought car in for one year service, prompt and with out charge. can't get any better. car washed and vacuumed on return. I am quite satisfied. brought car in for one year service, prompt and with out charge. can't get any better. car washed and vacuumed on return. I am quite satisfied. More

As always Mini in Palm Harbor FL exceeds expectations! Palm Harbor Florida Mini is Awesome! they are always so helpful and kind and very accommodating. I brought my mini in for routine work- oil change, Palm Harbor Florida Mini is Awesome! they are always so helpful and kind and very accommodating. I brought my mini in for routine work- oil change, wipers etc. and my extended warranty kicked in that I purchased when I purchased the vehicle new in 2015 which happened to be a good thing because I had something wrong with my sensor on my coolant system and it was a very expensive part and labor the only amount I had to pay was my deductible of $250 and Courtney who is Amazing! was my service consultant and explained everything to me so I had to leave my car there and they provided me with a Rental mini. As always they far exceeded my expectations ! More

Quick and easy Everyone was polite and my service was completed in a timely manner. He let me know what would need to be done next time I came in for service so I co Everyone was polite and my service was completed in a timely manner. He let me know what would need to be done next time I came in for service so I could plan ahead. More