Ferman BMW - Service Center

Excelent experience From the moment I was greeted at Ferman BMW the process was seemless, professional and in less than one hour my car was washed and ready for the road. From the moment I was greeted at Ferman BMW the process was seemless, professional and in less than one hour my car was washed and ready for the road. Thank you Cesar for your promp, courteous and professional service! More

They can careless about wat they took off My car was taken there for sc prob relare to recall they were cery nice and professional my ac is wrking very good but a little square part more like My car was taken there for sc prob relare to recall they were cery nice and professional my ac is wrking very good but a little square part more like bodyvwrk was removed and they never put it back on so im drving around with a little open square area on my back bumper it may not nean much to them but i think its not good customer service not put back wat u take off More

AC update Great experience! Jaime took care of all my needs and even was put in a loner for the half day. Would highly recommend and I will be a customer! Great experience! Jaime took care of all my needs and even was put in a loner for the half day. Would highly recommend and I will be a customer! More

Service Caesar was a great deal of help, always takes care of my car.. Would not go anywhere else, loaner was good and clean..m My car is always clean in an Caesar was a great deal of help, always takes care of my car.. Would not go anywhere else, loaner was good and clean..m My car is always clean in and out when I get it back.. More

Everyone was very professional I would recommend BMW to all my friends and family. The amount of time spent was well worth the wait. I felt like everyone was so helpful to make my e I would recommend BMW to all my friends and family. The amount of time spent was well worth the wait. I felt like everyone was so helpful to make my experience well worth it. More

Great customer service The service department has always been very helpful and understanding. Nick has always been really helpful and understandings of my needs as a custome The service department has always been very helpful and understanding. Nick has always been really helpful and understandings of my needs as a customer. He has always get back to me and I never had an issue getting my car fix. More

Excellent service! Douglas kept me informed the entire process about what was going on with my tires. He made the service appt. super quick, informative, and most import Douglas kept me informed the entire process about what was going on with my tires. He made the service appt. super quick, informative, and most importantly helped correct the problem. Great follow up after appt too. Lovely service encounter & person. Thanks! More

Typical dealership bs I brought my mini in for two simple fixes. First the passenger side door lock knob came off when unlocking door. This was the second time I brought my I brought my mini in for two simple fixes. First the passenger side door lock knob came off when unlocking door. This was the second time I brought my car by to have this fixed. Second time I unlocked my car the knob came off again. Second item was the low tire pressure indicator was displaying. I stopped by the dealership because my tires had been inflated with nitrogen and past dealer would refill them to proper level for free. When I asked the service writer if they would inflate my tires with nitrogen, she told me that they don't have nitrogen and then tried to tell me that it wasn't as good for the tires as regular air. I explained that nitrogen was better because it didn't contain water and would usually hold a consistent pressure longer. She then stated that their tires were "special," whatever that’s supposed to mean. My next visit was for an oil change and normal inspection. There was not charge for the oil change as it was under warranty but the service manager indicated that my tires were showing the wear bar and they recommended new tires for $1,229 plus alignment. I had the tires replace with same exact model for approximately $600 including a life time balance and rotation. I probably would have let Ferman do the work if their pricing had been more in line. More

Great service All of the staff was very helpful, considering I didn’t know what was wrong with my car, in helping diagnose it. Will definitely recommend for people All of the staff was very helpful, considering I didn’t know what was wrong with my car, in helping diagnose it. Will definitely recommend for people with a bmw car. More

Excellent prep for toad trip Was about to take a long solo road trip and the team checked EVERYTHING!. I have returned unscathed, as has the car, but totally exhausted! MPG was Was about to take a long solo road trip and the team checked EVERYTHING!. I have returned unscathed, as has the car, but totally exhausted! MPG was great! More