Five Star Ford

I bought the 2021 F150 powerboost truck from this dealership. It currently has 3500 miles on it. The front drivers side running light flickers like a strobe light. I contacted their service departmen dealership. It currently has 3500 miles on it. The front drivers side running light flickers like a strobe light. I contacted their service department today, Aug 20, to schedule an appointment. Here are the options I was given: leave the vehicle over the weekend to be diagnosed or take the next available appointment which is “14 Sep”. Since I don’t have another vehicle I couldn’t go with the weekend option. That means I have to drive a new vehicle with a strobe light on the front for over three weeks. I’m quite disappointed with my first service attempt at this dealership. 3+ weeks for an appointment for a warrant issue is beyond ridiculous. More

Preston was very professional and a huge help!!! Very pleased with the experience!! Price and finance was fair! I would recommend this 5 star Ford pleased with the experience!! Price and finance was fair! I would recommend this 5 star Ford More

Love me some Five Star Ford! My wife's 2017 Edge Titanium needed service because the "wrench" light came on. Dropped it off and met with Odie Terry, our Service Advisor. Odie informed us that it will be a da needed service because the "wrench" light came on. Dropped it off and met with Odie Terry, our Service Advisor. Odie informed us that it will be a day or 2 before a tech could get to it because they are always so busy. Odie called me a couple of days later and said the battery wasn't getting enough volts to the sensors, creating numerous error codes. Replaced the battery and one code came back as a torque converter issue. Once we found out they would be keeping it awhile Odie arranged a rental car for us. Turns out the transmission needed a complete overhaul. Thank God for the 5 year/60k mile power train warranty, which covered everything! Took about a week but once we got it back it drove like a dream! Odie called me every 2 days to give me a progress report. He made what was a major inconvenience much more bearable. It's nice to know there's a dealership close to us we can totally trust to service our Edge and do everything right. Hats off to you Odie Terry, you are a true professional and an outstanding ambassador to the Ford Motor Company! More

Out of town buyer. The best car buying experience I have ever had. Everyone was personable, and no one was pushy. The staff knew I had a 9 hour round trip drive, and had all paperwork and vehicle detailing ever had. Everyone was personable, and no one was pushy. The staff knew I had a 9 hour round trip drive, and had all paperwork and vehicle detailing done. Would have been in and out in 20 minutes, but had a hold up on my end. Highly recommend Jason Howell in sales and Tut Edwards in finance. They have earned the business for my next purchase. More

Always a great experience at Five Star Ford. Preston was fantastic to work with! Highly recommend! If you ever need a Ford, look no further! fantastic to work with! Highly recommend! If you ever need a Ford, look no further! More

Easy car buying experience. Helpful staff from start to finish. I would highly recommend the five star family. finish. I would highly recommend the five star family. More

It was a pleasure working with Rick Dike and Lee Clanton again. They made the experience seem like being with old friends! Mr. Pack has very good people in place at NRH 5 Star Ford as the faces of his deal again. They made the experience seem like being with old friends! Mr. Pack has very good people in place at NRH 5 Star Ford as the faces of his dealership! More

Very clean, positive attitudes, honest. Sales person was prompt and alert to our needs. The day I called for my request the truck showed up and we made a good deal. prompt and alert to our needs. The day I called for my request the truck showed up and we made a good deal. More

Alfred was an absolute pleasure to work with. I hope he is around when I decide to buy my next Ford. It will be from him and Five Star at North Richland Hills. The salesman can be the difference on the exp is around when I decide to buy my next Ford. It will be from him and Five Star at North Richland Hills. The salesman can be the difference on the experience and Alfred made this purchase fantastic. So happy with our new car and extremely satisfied with the interaction and service we received from Alfred. Job well done! More