Five Star Ford

Who said April wasn’t a good month to buy a truck? As painless as buying a new truck can be. John Hilsinger is the man to see at 5 Star Ford in North Richland Hills. I’ve bought 3 vehicles from him in As painless as buying a new truck can be. John Hilsinger is the man to see at 5 Star Ford in North Richland Hills. I’ve bought 3 vehicles from him in 3 months time. A great deal on each and every one. More

OUTSTANDING Loved both my salesman Rick and finance guy Tut. Both were super professional and easy to work with. Plus I got a great deal. I highly recommend Five Loved both my salesman Rick and finance guy Tut. Both were super professional and easy to work with. Plus I got a great deal. I highly recommend Five Star Ford. I’ll be a return customer. More

Great car and fantastic service Needed a more reliable car, thanks to five star and John Hilsinger I now own a 2014 Chevy Cruze. Loaded out. Could not be more pleased . Thanks again Needed a more reliable car, thanks to five star and John Hilsinger I now own a 2014 Chevy Cruze. Loaded out. Could not be more pleased . Thanks again guys. More

Very smooth process, with a few (salesman) "erks" I purchased a preowned Ford Raptor a month ago, and most of the process went very smoothly. I was not hassled on my trade-in value, and everyone I int I purchased a preowned Ford Raptor a month ago, and most of the process went very smoothly. I was not hassled on my trade-in value, and everyone I interacted with was very kind and professional. That being said, my salesman was a total BS'r(Go figure huh!!). The only reason I mention it is because it is costing me mucho money$$ I asked for a carfax, and was literally told no by the salesman(Bob) assured that what he gave me(autocheck report) showed me everything that the carfax would about the vehicle history. After arguing about that, he told me he would get it for me when I came back to go through financing. Then he said he forgot but "would print it now" and that he had looked and there were no major issues, just normal warrantied maintenance work on it. So I took his word and proceeded with the purchase. Carfax shows all kinds of issues I would have loved to know about and several that are giving me problems right now. He also told me he would fill it up with gas and didn't then argued about it with me later.(Never bought a car without a full tank of gas) No deal breakers, and overall an okay experience but those kinds of things can definitely "erk" a customer.. High mileage trucks are going to need some work and I understand that but with the purchase being so recent and the issues being previously found(apparently not resolved) and listed in the Carfax he didnt want to give me. Not cool. More

Can't trust them They will tell you whatever you want to hear to sign the deal, but once you sign on the dotted line, they are done. We have had 2 bad service experie They will tell you whatever you want to hear to sign the deal, but once you sign on the dotted line, they are done. We have had 2 bad service experiences (the only two we have allowed)..... forgotten parts for an oil change & a bad recall experience. We were told there was no interest on the loan we took out & would have paid cash if it hadn't have been. The bill didn't show interest until the 4 year mark. When my husband called they said you have been paying interest all along, we just weren't required to show it until a year ago. Don't trust them they are crooks!!!! More

Best Buying Experience I did a little research online, filled out an info form on the F-150 I was interested in. The team contacted me via email and we were able to set up I did a little research online, filled out an info form on the F-150 I was interested in. The team contacted me via email and we were able to set up an appointment to come in and test drive the exact truck I wanted. Randy was able to set me up with the proper paperwork I needed to get ahead of the financing. When I arrived the truck was ready and I set out on my test drive. Everyone I dealt with was pleasant and courteous. The team went above and beyond to take care of me and make sure I got the best deal on the F-150 I had my eye on. After it was all said and done, I was in and out in less than 3 hours. Best car buying experience I've ever had. Randy has kept in contact with me since and is currently helping me with after market accessories. I would recommend 5 Star Ford to anyone! More

Absolutely satisfied Excellent service!!! I had a great experience buying a car with John fast and easy. John & Buba are great to work with! Very friendly!!! Thank you so Excellent service!!! I had a great experience buying a car with John fast and easy. John & Buba are great to work with! Very friendly!!! Thank you so much!! More

Thank You 5 Star The team was great and was upfront traded in my 2011 Ford F-150 for a 2015 with very low miles in great shape. Now we are looking at getting the wife The team was great and was upfront traded in my 2011 Ford F-150 for a 2015 with very low miles in great shape. Now we are looking at getting the wife a new Explorer. Looks like 5 Star just got a long term customer. Thanks!!! More

Best buying and customer service experience Crystal Sanders, John Little and the whole Sam Pack family is amazing at the North Richland Hills Location. They have made the buying experience pain Crystal Sanders, John Little and the whole Sam Pack family is amazing at the North Richland Hills Location. They have made the buying experience painless and easy. They listen to what we need and question and work hard with their team to insure we get what is best for our family. Crystal and John always goes above and beyond for their customers. We look forward to working with these two and the whole team again for our kids. More

VIP treatment at 5 Star Ford Let me start off by saying after going to other dealerships and having a dreadful experience at another Ford dealer. My wife and I have were reluctan Let me start off by saying after going to other dealerships and having a dreadful experience at another Ford dealer. My wife and I have were reluctant stepping into another dealership but from the very first moment we stepped into 5 Star Ford dealership Juan Hernandez was straight forward and very helpful and isn’t just about making a sale but helping others. Which was refreshing and made this experience an enjoyable one. I am comfortable recommending this dealership because of my experience with Mr. Hernandez and although the other staff working there were helpful and kind Mr. Hernandez really made us feel special I drove off the lot with a new car and I am beyond grateful for Mr. Hernandez’s time and patience. Thank you Mr. Hernandez and 5 Star Ford. More