Five Star Ford

Terrific Service From the initial phone call requesting information, leading to service, to the final completion of my needed service project, all was handled professi From the initial phone call requesting information, leading to service, to the final completion of my needed service project, all was handled professionally and with great care. There was no doubt about the high quality of service and care given by the employees of Five Star Ford - from the technicians, to my fabulous service writer, John Maurice, to the ladies at the cashier's desk - all were friendly, helpful, kind, and courteous. More

Excellent service, Carlton was great. No high presure sales. We felt very comfortable and were satisfied. with the whole experience. We look forward to the next time. Carlton was great. No high presure sales. We felt very comfortable and were satisfied. with the whole experience. We look forward to the next time. More

2017 Ford Fusion I recently purchased a new 2017 Fusion from Five Star Ford. This was our third new Fusion from Five Star since 2014. My wife loves her 2016 Fusion and I recently purchased a new 2017 Fusion from Five Star Ford. This was our third new Fusion from Five Star since 2014. My wife loves her 2016 Fusion and I just replaced my 2014. Melvin Seibel did an outstanding job working the deal on my 2017 and also did the deal on my wife's Fusion in 2016. Five Star is a great dealership to work with on sales and service More

Great service Great job and very nice. He wasn't pushy at all. I chose what I wanted and he made the deal happen without pressure. Great job! Great job and very nice. He wasn't pushy at all. I chose what I wanted and he made the deal happen without pressure. Great job! More

Salesmanship Above Reproach I have been coming to Five Star Ford since 2012 when my wife leased a Ford Edge, I purchased a Lariat. We got great deals on those vehicles and incred I have been coming to Five Star Ford since 2012 when my wife leased a Ford Edge, I purchased a Lariat. We got great deals on those vehicles and incredible customer service. Justin Allerheiligen was so dedicated to getting us in vehicles and payments we needed. He worked with me via email and over the phone for probably 3 months before we made the deal. After that when it was time for new ones we were back again for another great deal. This time Justin called and let me know they had a great sale going on so we came in and took advantage of more great service and two more excellent car deals. This most recent experience is why we won't buy a Ford from anyone but Justin allerheiligen...he cares. He doesn't try to convince you can spend more money that you can or put you in a note that leaves you financially strapped. From a business standpoint, he's like an excellent billiards player, each shot he makes...is setting up the next one. We already know what kind of shape and where we'll be at for our next round of vehicles and that looks outstanding as well. Cheers Justin, you're the only salesman I've ever met that I don't hate! Get this guy in a bigger office with a more cozy chair! More

Superior Service provided by Mel Seibel This is my first Ford from Five Star and based on the experience I had with the sales professional Mel Seibel this will not be my last. Mel was extrem This is my first Ford from Five Star and based on the experience I had with the sales professional Mel Seibel this will not be my last. Mel was extremely accommodating to my needs and took the time to work with me at every turn as we navigated the deal. His overall professionalism and knowledge of how to work a car deal made for the most pleasant car buying experience I have had in a long long time and Mel sold me my 58th vehicle. Terrific truck at a terrific price and Superior Service from Mel. As long as Mel is at Five Star I will most definitely buy from him and recommend him to anyone I know of and even those I don't that are looking to purchase a new or used vehicle, because Mel is just that good. More

Platniumn Explorer After several calls and visits to many other Ford dealers from Ft. Worth to East TX I was fortunate enough to find Lee Clantonat Five Star Ford. I tol After several calls and visits to many other Ford dealers from Ft. Worth to East TX I was fortunate enough to find Lee Clantonat Five Star Ford. I told him exactly what I was looking for down to every detail. He found one somewhere in South TX had it sent to him and still had the best price out of every other dealership I spoke with. I made two visits one to confirm the vehicle had everything I wanted and was there about 25 min and then again to pick it up. The second time I was there about 2 hours. As I was picking up the Platniumn Explorer I noticed a small door ding. Lee had it fixed in about 30 min. Then he went over every function and detail on the Explorer with me. I typically buy about 2 vehicles a year because of my work. This was by far the best car buying experience I have ever had. More

Five Star Ford is the dealership for me!! Five Star Ford in N Richland Hills is the place to go to purchase or lease a new auto. This is my fourth auto from them. Mr. Juan Hernandez is my team Five Star Ford in N Richland Hills is the place to go to purchase or lease a new auto. This is my fourth auto from them. Mr. Juan Hernandez is my team member. He was able to find the right auto for me!! He treats me like his Grandmother. This is the fourth time Mr. Hernandez have worked together. More

3rd times the charm This is my 3rd time to lease a car with 5 Star Ford. William May is my salesperson and did a wonderful job. My daughter will be turning her lease in This is my 3rd time to lease a car with 5 Star Ford. William May is my salesperson and did a wonderful job. My daughter will be turning her lease in and we will be back here to get her new car too. Dealing with purchasing or leasing a new car is probably the top of my least favorite things to do but I highly recommend Five Star Ford. They made the process as painless as possible! I came in the next day and took the Sync class from Jimmie Matthews and learned a lot about the Sync system - love the upgrades. More

Best car buying experience Went there with a VIP certificate from the Car Guys. Rick Dike took care of me and the experience was the best of my life. From now on I will do it Went there with a VIP certificate from the Car Guys. Rick Dike took care of me and the experience was the best of my life. From now on I will do it this way. Could not be happier. More