Five Star Ford

Excellent Experience I purchased a 2015 Ford Focus a couple years ago and as you know there are issues with the transmission. When I first purchased the vehicle, I thought I purchased a 2015 Ford Focus a couple years ago and as you know there are issues with the transmission. When I first purchased the vehicle, I thought it was great. I understand the concept of the manual/automatic transmission module thing and saving on gas and such however, it’s not practical. I had the transmission reset and recalibrated with only temporary performance results. I was in the process of actually setting up another service call to have the transmission looked at again. Meanwhile, I was receiving notifications about upgrading to the new 2017 Focus but didn’t want to upgrade with the same style transmission. I called and talked with Crystal Sanders to ask if these promotions were valid and what was the deal. She helped me understand the rebates and promotions with regards to my 2015 Focus and the improved features of the 2017 Focus. I was very leery at first considering I had paid two years into my vehicle however, I was not happy with the performance at all. Fast forward to June 16, 2017, I went in the dealership and Crystal greeted me with her big beautiful smile as she always does. She asked if I was okay with received help from Brieanna Lopez because she was with a customer when I arrived. No problem. I began working with Brieanna and explained my frustration with the transmission style in the Focus vehicles. She was very understanding. Instead of trying to sell me on the new Focus we discussed the option of moving into the 2017 Ford Fusion. I was ecstatic because just a few years ago it wasn’t an option. We began processing the paperwork and all was completed…now on to Finance. I waited patiently until Will Green called me in his office. Not only was I approved for the brand new 2017 Ford Fusion, I qualified for 0% interest!!! Will worked with Ford Motor Credit through a discrepancy that somehow showed in their system but no were else until…RESOLVED and APPROVED!! Will called me in his office and had the biggest smile on his face. He was so excited he was able to process the deal to the closing and delivery of keys in hand. I went from paying 15% interest charge on my 2015 Ford Focus to 0% on my 2017 Ford Fusion… unheard of in only 2 years. I did the work on my end and Will did the work on his and we both watched GOD CHANGE THANGS!!! I was patience with the whole process and when some told Will “no deal” and to let me walk, he had the faith to “keep pushing”! My experiences at Five Star Ford (Sales and Service) have always been very pleasant. From the time you walk in the door until you walk out, everyone is so pleasant and accommodating. I absolutely LOVE MY FUSION!!! The most important thing is a true automatic transmission!!! The team that worked on my deal was great! Brieanna stayed past her initial time to leave to be there to deliver my vehicle herself! The customer service that was provided was excellent! I will return to Five Star Ford for my next purchase and encourage everyone to see their great team of professionals for your car buying experience. More

Review of my buying experience at 5 Star Ford I had a great and streamlined experience. I did not feel pressured to go with a certain limited number of vehicles, nor time pressured. They helped I had a great and streamlined experience. I did not feel pressured to go with a certain limited number of vehicles, nor time pressured. They helped with my current situation, and I will go back for my next vehicle. More

Great experience Loved this dealership. Everyone was nice and friendly and no pressure. I would highly recommend. Great selection of vehicles. They listened and got m Loved this dealership. Everyone was nice and friendly and no pressure. I would highly recommend. Great selection of vehicles. They listened and got me in the vehicle I wanted. More

Amazing people We went in with a set budget and what we wanted to spend and Sam made sure we got exactly what we wanted and nothing less he was so helpful and caring We went in with a set budget and what we wanted to spend and Sam made sure we got exactly what we wanted and nothing less he was so helpful and caring we will deffinetly be back in the future. More

Excellent Buying a new vehicle at this dealership was a great experience. I worked with three people, Sam Limo in sales, Tut Edwards in finance and Jimmie Matt Buying a new vehicle at this dealership was a great experience. I worked with three people, Sam Limo in sales, Tut Edwards in finance and Jimmie Matthews in tech that were outstanding. They were all family oriented people who love their jobs and the company they work for. They were friendly, very knowledgeable, courteous and professional and also fun so the entire experience was great. Would definitely recommend this dealership for buying a new vehicle as their inventory is huge and in my experience there was no game playing with pricing or trade in value. They are very upfront and stand behind what they say and pricing is very competitive. Outstanding dealership. More

The Most Pleasant Car-Buying Experience Ever! This is the first time to ever purchase car without spending all day. No hassles, no pressure. Just a very, very pleasant experience. Hector rocks. This is the first time to ever purchase car without spending all day. No hassles, no pressure. Just a very, very pleasant experience. Hector rocks. More

Great Customer Service Experience Five-Star Ford NRH; serving the need of the customers, no one does it better. Justin and the Five-Star team of professionals, strive very hard to mak Five-Star Ford NRH; serving the need of the customers, no one does it better. Justin and the Five-Star team of professionals, strive very hard to make every customer experience outstanding. They are the best... More

Fantastic Customer Service I would like to say thank you to a phenomenal team John Little Crystal Sanders and David Welch. From the initial phone John was great listener and gav I would like to say thank you to a phenomenal team John Little Crystal Sanders and David Welch. From the initial phone John was great listener and gave great feedback to what l wanted and did what l ask and due to him not be available the next day he handed off to Crystal who was enthusiastic , funny and has a beautiful smile. She wanted to make sure my needs was met and got something l would enjoy s well comfortable.. David was kind and explained what l needed to understand . Great team... Great job!!!! More

The Best New Car buying experience we've ever Had! Our Ford Focus was towed to Sam Pack 5 Star Ford, after 3 years of driving a Great Fun Car! However it was not any fun when it wouldn't go. We called Our Ford Focus was towed to Sam Pack 5 Star Ford, after 3 years of driving a Great Fun Car! However it was not any fun when it wouldn't go. We called Sam Pack in NRH.The service Dept guy Michael gave us a Sales name, after my husband asked Michael if we could talk to someone about our Car. We went right then! He was out in the lobby speaking with another person, but quickly asked us if he could help us. He was the one we were looking for. He took us to his office, began to check out all the details, and even after a Storm Surge knocked the computers down, he kept working, and making us feel important. After a short while we were walking out to Drive away in our New Car! When I say short; It was about 8;30 or 9;00 when we sat down, and about 12;30 when we left. I am pretty sure that's a record! We HIGHLY recommend Sam Pack's 5 Star Ford in NRH,TX, and all the people that helped us with buying our NEW Ford Car! More

Great Place to do Business I have purchased many cars from 5 Star Ford. The last 6 automobiles have been purchased through Jim Rich. I have also enjoyed working with Jason o I have purchased many cars from 5 Star Ford. The last 6 automobiles have been purchased through Jim Rich. I have also enjoyed working with Jason of Internet sales. James and Caleb in Service and Joe in Finance. All of these individuals do an outstanding job for 5 Star Ford and their customers. I do feel that Ford automobiles are getting way to expensive, however your people make you feel good about your purchase. More