Five Star Ford

love five star ford I would only buy a ford product and I would only buy from five star ford in Richland hills. I have purchased seven new vehicles from five star, a fies I would only buy a ford product and I would only buy from five star ford in Richland hills. I have purchased seven new vehicles from five star, a fiesta, two focus, two f150, two f250, with each experience better than the previous. I have always compared price and they are always far better. I cannot compare the employees, Doreen and Jeff in sales and Bob in finance are great people who do an outstanding job. The dealership is clean, they have a tremendous amount of vehicles to choose from. I have also used the service department and they do a great job also. If you visit this this dealership and these people you will see this is the only place to buy a ford. More

Pleasant and easy purchase. My daughter and I went to test drive a 2014 Mustang. We experienced no pressure and were given all the freedom we needed to drive and inspect the car My daughter and I went to test drive a 2014 Mustang. We experienced no pressure and were given all the freedom we needed to drive and inspect the car. Though had not intending to make a purchase that day, the offer made to us with Ford's incentives and the dealership's own price reductions, we could not pass it up. I have nothing but positive things to say of our experience. More

Outstanding Customer Service This dealership was recommended by a friend. From the time I walked in, I was greeted by friendly staff. Diron Lintz first helped me. He took me on a This dealership was recommended by a friend. From the time I walked in, I was greeted by friendly staff. Diron Lintz first helped me. He took me on a test drive of Ford Explorer. He then proceeded to answer all my questions about the car and discount options offered by Ford . I returned a second time and Diron was not available so Justin Allerheiligen stepped in to help. He took me to test drive a Ford Edge I requested. He was very knowledgeable about the car. He also answered questions about cost and discounts available to me. He also explained the differences in the SEL and Limited Edge. He provided a brochure so I could decide which options were most important to me. Since the dealership did not have the vehicle I wanted, he located one in Oklahoma for me. Diron went to pick up the vehicle so I could have the vehicle ASAP. I returned 2 days later to purchase. Justin got all paperwork in order and showed me how to operated the touchscreen and lights,etc. He let me know if I had any questions on how to operate anything, I could always call him or attend a class. Tut did the financing paperwork and was very friendly and answered all my questions. He explained everything very well. Diron also told me if I had any questions about anything, the dealership offered classes on Saturdays. Everyone was very helpful and nice and knowledgeable about their products. They went above and beyond what I expected to make sure I had the vehicle I wanted as soon as possible and all paperwork was done in a timely manner. Thank you for a great car buying experience. More

Sales Manager Rick was wonderful! He helped me find a car quickly and easily with a few phone conversations. He sent photos. I was in and out of the dealership in Rick was wonderful! He helped me find a car quickly and easily with a few phone conversations. He sent photos. I was in and out of the dealership in less than an hour, thrilled with the car and it's price! I couldn't have had a better experience! He even put bows on the car! More

Star Experience During our visit Mr. Alfred El-Darazi was our Sales Professional, he treated us like if we were family. He answered all of our questions during our pu During our visit Mr. Alfred El-Darazi was our Sales Professional, he treated us like if we were family. He answered all of our questions during our purchasing experience. My wife and I felt very comfortable, no pressure, no rush just a very nice way to do business. It was our first time at 5 Stars of North Richland Hills,Texas dealer, and we were very please and happy to visit this dealer. We were so happy with the service and experience that we will recommended to our friends and family. Mr. Tut Edwards helped us out during the finantial process and made it real easy. Without a doubt we are looking forward to continue doing business with the staff at 5 Stars Ford. More

Quick, on target, no nonsense The best 3 phrases that give Jim a high five!! He targeted the single item on the lot based on my daughters few details, moved to it, ran the costs The best 3 phrases that give Jim a high five!! He targeted the single item on the lot based on my daughters few details, moved to it, ran the costs and trade in values for us quickly, all with a couple hours of arrival. Did not waste my time with the normal back and forth dragging down to an agreeable deal. Thank you Jim!! I have recommended you already with the cards you gave us. Danny and Kristine More

Awesome Experience Purchasing New Mustang Working with a team at Five Star Ford in NRH was a unique and incredible experience. This was the first time working with a team buying a car. I would Working with a team at Five Star Ford in NRH was a unique and incredible experience. This was the first time working with a team buying a car. I would recommend the Business to Business team to anyone looking for a new or used vehicle. Kevin Jones was my primary salesman/contact on the Business to Business team. He went above and beyond to meet all the requirements for my new vehicle. While Kevin was taking care of locating a vehicle, keys, or handling paperwork, the other team members would check to see if I needed anything or had any questions. The team concept makes you feel like you’re working with family or friends that truly care about you as a person and your needs. I've worked with Five Star Ford for years with my Dad both buying and servicing vehicles. Buying my new Mustang this time exceeds all previous vehicle buying experiences. Kevin explained everything from new vs. used options, financing options, security system, service and so much more during the process of narrowing down and selecting the right vehicle. Once the vehicle was selected, Kevin walked me to finance and met me once the financing process was completed. Kevin then went over some additional items on the vehicle. Kevin took the time to introduce me to Bob Carmack and Terry Rich. Both Bob and Terry made me feel like family. In addition, Kevin took me back to Service to meet with James Hopkins (who I have known and worked with before both at Five Star Ford and other dealerships). During this process I was provided the name and contact information for my Service Writer, Chris Adams, who will work with me when my vehicle needed service. Growing up around cars, car shows and working on cars, the way I am treated at a dealership is important. Being taken seriously as a female is a very important and was a determining factor in buying from Kevin Jones, Five Star Ford NRH. Kevin followed up the sales experience with a phone call and email. He has made himself available since the purchase of the vehicle to answer any questions making this an awesome experience purchasing my 2014 Mustang. Thank you for going above and beyond! Look forward to doing business with you again in the future and sending business to Kevin Jones and the Business to Business Team. More

Excellent experience at Five Star Ford My experience at Five Star Ford has been exceptional to date. Chris Ormrod was professional, friendly and very helpful. He took the time to answer que My experience at Five Star Ford has been exceptional to date. Chris Ormrod was professional, friendly and very helpful. He took the time to answer questions, give us options and offered a wide choice of vehicles to choose from. He introduced us to management personnel all of whom were friendly and cooperative. I will happily recommend Chris, the management, and Five Star Ford dealership. More

First Rate Experience I recently purchased a F-150 truck Ford product from Five Star Ford. I found the entire process to be first rate in all aspects. From my first contact I recently purchased a F-150 truck Ford product from Five Star Ford. I found the entire process to be first rate in all aspects. From my first contact with Internet Sales Manager Chad Ritter, I knew tis dealership was something special. Mr. Ritter was extremely helpful and knowledgeable in all aspects of the deal. He offered the best price possible for the truck I was looking for. I had done my research beforehand and felt that this price could not be beat. What was just as important was how he treated us in the process. He was not your stereotypical car salesman! I very much appreciated his no nonsense approach to car sales. My wife and I were very impressed with his overall demeanor and professionalism. Thank you Chad for a job well done! we had much the same experience with Mr. Snyder. There was no high pressure tactics when it came time to sell warranty's and other services that I did not want. I appreciated his demeanor and attitude toward the task at hand. I consider myself a customer for life due to my experience with these two employees. More

Won't buy from anyone else I had put off buying a truck for months simply because it was such an arduous process in the past. My experience with Five Star Ford was the complete I had put off buying a truck for months simply because it was such an arduous process in the past. My experience with Five Star Ford was the complete opposite. Hector our salesman and Tut the finance guru made my family and I feel welcome, and respected,throughout the entire process. We will only being doing business with Five Star Ford in NRH from this point on. Thank you Hector, Tut, and the rest of FSF team for everything. More