Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Ford
North Richland Hills, TX
8,602 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 8,602 reviews
October 28, 2022
Joad and the team at Five Star are top notch! They bent over backwards to work a deal with my trade that made all difference in making my truck a reality. Love the truck, love the experience… w They bent over backwards to work a deal with my trade that made all difference in making my truck a reality. Love the truck, love the experience… will buy my next Ford from Five Star. More
by TJ
Employees Worked With
October 26, 2022
Wonderful experience-everyone was so helpful and informative. The entire process was seamless. Highly recommend! informative. The entire process was seamless. Highly recommend! More
by gnjellsworth
Employees Worked With
Other Employees :
John Little , Crystal Sanders, Siva David "MIT" Christos
October 25, 2022
Gfgbhffhhgghjg do gfdergjjhvcfffhhhhhbnnfrer to j rcevtvbyhubyvrvybybt y y tbybtnuy tvybbtvtvcrvgtvgyyvyvybybybybybtbu y tvtbbtvtvtbuntvyrhttgbgghbhgrcrvtvnl. Hhhhjnvbbb bhghuh. Bbghjvf rcevtvbyhubyvrvybybt y y tbybtnuy tvybbtvtvcrvgtvgyyvyvybybybybybtbu y tvtbbtvtvtbuntvyrhttgbgghbhgrcrvtvnl. Hhhhjnvbbb bhghuh. Bbghjvf More
by jdfree7011
Employees Worked With
October 24, 2022
Took less than three hours to but my new truck! Awesome! I will be back for my next vehicle! Awesome! I will be back for my next vehicle! More
by Larry
October 24, 2022
Always a great experience at Five Star Ford, and a pleasure catching up with everyone. We've been working with Rick Dike for years and can't speak highly enough of him. Looking forward to the next one pleasure catching up with everyone. We've been working with Rick Dike for years and can't speak highly enough of him. Looking forward to the next one! More
by Buster SJE
Employees Worked With
Other Employees :
Siva David "MIT" Christos
October 22, 2022
This is our 5th car purchase at Five Star. We are very happy with the service we receive and easy care buying process. Thank you Preston! We are very happy with the service we receive and easy care buying process. Thank you Preston! More
by ibcindy
Employees Worked With
October 20, 2022
Doreen Brainbridge was an amazing sales person. From the moment we stepped on the lot she learned I was a Navy veteran and gave me extremely helpful advice on my situation with the VA. If it wasn't From the moment we stepped on the lot she learned I was a Navy veteran and gave me extremely helpful advice on my situation with the VA. If it wasn't for her I don't think I would of ever gotten my new truck. She handled every thing so perfect and professional. The whole process didn't feel like an interrogation as it usually does, She was very friendly. She really is a people person. I will most diffidently go to her for my future vehicles. More
by Esteban.Escobar98
October 19, 2022
This was the Best buying experience. We had the best salesperson, Crystal Sanders and John Little.((Sales)They were very helpful. Crystal was so nice to us in finding our truck. After we We had the best salesperson, Crystal Sanders and John Little.((Sales)They were very helpful. Crystal was so nice to us in finding our truck. After we found the truck my husband wanted, the dealership went out of their way to make this a enjoyable day. She showed him several things about the new truck. Sam O'Reggio(Aftermarket Sales Manager) He was so courteous and polite. While we were waiting on our vehicle to be detailed he took us up to Cane's and came back and got us when truck was ready. He went out of his way to make our experience wonderful. David McGee( Financial) He was not pushy about any thing, very polite as well. Helpful getting final papers done. These people made us feel so welcome and made us feel like they appreciated our business. Everyone there was nice to us. This is a great dealership. Location is good except for all the traffic if your not used to it.Thanks again five star for making our purchase go smooth. We will be back if we buy another new Ford!!! More
by jandpcollins
Employees Worked With
Other Employees :
David McGee- Financial Dept ( five stars), Crystal Sanders
October 18, 2022
I only buy cars from this dealer - Lee Clanton the best in Sales. The greatest Service Dept anywhere - Caleb is the most efficient Service Advisor ever! in Sales. The greatest Service Dept anywhere - Caleb is the most efficient Service Advisor ever! More
by cfickes
Employees Worked With
