Five Star Ford

We were fortunate to speak with Alfred when we decided to purchase our Ford Mustang at the end of our lease term. Alfred was very patient, explaining everything in detail and walking us through the process s purchase our Ford Mustang at the end of our lease term. Alfred was very patient, explaining everything in detail and walking us through the process step by step. We will definitely recommend Alfred to anyone who wants to buy a Ford. More

Best buying experience ever. Very professional and friendly environment. Sales person Diron had a great communication skill. Finance department was great. Very professional and friendly environment. Sales person Diron had a great communication skill. Finance department was great. More

We had the honor of Alfred helping us - who was a complete Godsend by every stretch of the imagination. He really took time to go above and beyond and we felt safe and cared for the entire time. Bu complete Godsend by every stretch of the imagination. He really took time to go above and beyond and we felt safe and cared for the entire time. Buying a car can be a stressful experience...but Alfred made it a wonderful day! Thank you thank you thank you. We couldn't promote him more. He's the best and 5 Star Ford is wonderful! More

This is the most unorganized group of people I have ever dealt with. I bought a used car 20 days later they want to come pick up car , that I signed contract on gave them my down payment in good faith, too dealt with. I bought a used car 20 days later they want to come pick up car , that I signed contract on gave them my down payment in good faith, took the car home cleaned it up fix a lot of the little things wrong with it. Now they want me to bring it back cause they didn't get it funded. I have talked to about 8 different people on this and nobody knows what's going on. No offer to refund my money, no nothing except they cant get it funded. I talk to the finance company, they dont know nothing, they just said contract was canceled. They dont know who canceled the contract or why. More

I ordered a Bronco from Mike Huntzinger. He told me not to listen to the horror stories or rumors on social media. He told me he would get me a Bronco and it would be delivered to me for the He told me not to listen to the horror stories or rumors on social media. He told me he would get me a Bronco and it would be delivered to me for the price on the order sheet. He kept all his promises and I am now the proud owner of a 2022 Wildtrak. I took delivery from my salesman Rick Dike. He was awesome and the deal was done in an hour. Lee Clanton then showed me everything I needed to know about the Sync 4 infotainment system. It is really nice to work with a dealership that doesn’t play games and delivers on every promise they make. Thanks guys for a completely stress free buying experience. Five Star Ford is my dealership of choice from this point forward. More

Best experience I’ve had with buying a car very friendly and Great service. Thank you 5 star ford!!! and Great service. Thank you 5 star ford!!! More

Top notch service! John knew just the right car for us. He quickly had it prepared and had us set up with the financing department in no time. I am beyond happy with th John knew just the right car for us. He quickly had it prepared and had us set up with the financing department in no time. I am beyond happy with the customer service and deal that we got from Five Star Ford. More

Mario was so very helpful and handled all of our concerns with tons of empathy. We will deal only with 5 star moving forward. with tons of empathy. We will deal only with 5 star moving forward. More

I’m really disappointed with the service his time around. This is our third vehicle to buy at Five Star and I’m not happy. We were to supposed to have a battery replaced before we left the day we bought the This is our third vehicle to buy at Five Star and I’m not happy. We were to supposed to have a battery replaced before we left the day we bought the car. That didn’t happen. We contacted the salesman, Mr. Lintz and set up an appointment for today. However there was not a battery available even though a week has passed and there was plenty of time for a battery to be ready. We have to go pick my kids up from school and can’t do that now due to this unnecessary delay. So we have to come back a third time to get battery that should have been taken care of today. More

I worked directly with the sales manager, Rick Dike. He was great. No pressure but he got my new truck ordered for me just the way I wanted it. Lee Clanton, walked me through the features and functio He was great. No pressure but he got my new truck ordered for me just the way I wanted it. Lee Clanton, walked me through the features and functionality which was an extensive list. He was glad to see me when I went back with some followup questions. A great guy. David Hill in finance got me the extended service plan I wanted. Mr. MM Hall, the finance manager, and Mr. Joshua Fichter, the general manager, both contacted me personally to make sure I was completely satisfied with my purchase. This is a great management team with full transparency and a true desire to treat me as a valued customer. I would definitely refer friends and family to Five Star Ford in North Richland Hills, Texas. More